Bilingual Customer Retention Representative - Remote or Onsite at PREMIER Bankcard LLC in DAKOTA DUNES, South Dakota

Job Description:

Location: Dakota Dunes, SD 

Shift: Two Options: FT M-F from 12-9PM with every other Saturday from 8A-4:30P or PT 20-35 Hours a week from 2-9P, with every other Saturday from 8A-4:30P

Job Status: Full-Time and Part-Time

Pay: $17.00-$18.90/hour starting, additional monthly incentives available

Company: PREMIER Bankcard

Bilingual skills are compensated in the form of 10% differential (English/Spanish). Applicants must be fluent in English/Spanish.

Work Site

This job is offered on-site and remote. Remote employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options

PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm

• Option 1_Full-Time: Monday – Friday from 12:30 PM to 9:00 PM and every Other Saturday 8:00 AM to 4:30 PM.


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  Option 2_Part-Time: M-F from 2-9 PM and every other Saturday 8:00 AM-4:30 PM, 20-35 hours, you set your minimum/maximum hours!

  
  


• Flexible scheduling opportunity for top performers

About the Role

• Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation.


• Utilizes the outbound dialer on various call types.


• Utilize various retention techniques to maintain our account base.


• Maintains accurate account records.


• Reports unusual account/application activity to management


• Maintains department standards as approved.

Training

• Extensive paid, onsite training program, up to 3 weeks in length.


• Ongoing training opportunities for continuous improvement!

Pay

Base wage starting at $17-$18.90/hr. with opportunities to increase take home pay.

• Top performers can earn monthly incentives based on performance.


• Contest money available through daily, weekly, and monthly Level Up competitions. 


• Career path from Associate I to Associate IV – each step earning an increase in pay!


• Earn up to an additional $3.78/hr. when working non-traditional hours.


• Shift differential up to 20%


• Bilingual skills will be compensated in the form of a 10% differential.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week


• Traditional and High Deductible health plan options available


• FREE dental and vision coverage


• Generous Paid Time Off plans


• 401(k) – dollar-for-dollar match up to 5% of total compensation


• Special discounts and offers for events at the Denny Sanford PREMIER Center


• PREMIER Wellness Program


• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year


• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back


• Employees are rewarded, valued, and celebrated for hard work


• Various Career advancement opportunities and growth


• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

See job description