Service Manager at Gateway Dealer Network, LLC in Champaign, Illinois

Job Description:

We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.

Service Manager 

Bobcat is looking for a talented Service Manager to assign and direct all work performed within the service department. The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience. 

Essential Job Functions: 

• Developing and maintaining high levels of customer satisfaction; including listening effectively to customer’s concerns and resolving any conflicts with customers (both internally and externally) 

• Keep accurate safety records, document service actions, lead discussions, and conduct meetings. 

• Recruit, train, and supervise Service Advisors and a team of Technicians. Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role. 

• Direct and maintain the daily operations of the service department, focusing on expenses and profitability of the service department. Collaborate with company management to support and implement growth strategies 

• Other tasks as assigned by management. 

Qualifications: 

• Minimum of three years’ successful management experience, within the construction industry preferred. 

• Sufficient knowledge of modern management techniques and best practices. 

• Excellent organizational skills. 

• Results driven and customer focused. 

• High school diploma or equivalent. 

Job Type: Full-time 

Work Environment/Physical Demands: 

• Many working hours are spent sitting down and working on a computer but managing by walking around is a must. 

• Time will also be spent with the Service Advisors discussing technicians’ times and quotes. 

• Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed. 

• Answering the phone and speaking with customers and employees. 

• The noise level in the work environment is usually moderate but is right off the shop floor so can occasionally be loud. 

Benefits: 

• Health, Dental, Vision, Life & Disability Policies 

• Employee Discounts 

• 401K Plan with Company Match 

• Flexible Spending Account 

• Paid Holidays & Vacation 

• Training & Advancement Opportunities 

Pre-Employment drug screens, background screening & proof of employment eligibility (E-Verify) are required for any position offered

We are always on the lookout for people who bring fresh perspective and life experiences to our team.