Direct Consumer Lending Operations Manager at Credit Human in San Antonio, Texas

Job Description:

We are seeking a Direct Consumer Lending Operations Manager for the Consumer Loan Origination Department.

The Direct Consumer Lending Operations Manager is responsible for managing their team and overseeing and ensuring the operational effectiveness of the Direct Consumer Lending (DCL) environment's processes and systems. This role involves developing and implementing procedures and internal controls to ensure accurate, compliant, and high-quality work output from other department teams.

Key responsibilities include overseeing system upgrades, enhancements, and releases, coordinating testing within the department, managing ongoing business continuity processes, and handling vendor due diligence and contract management. The DCL Operations Manager also supports future innovation initiatives within assigned project team environments.

If you have at least 3 years of consumer lending and management experience, you should apply right away!

Highlights:

• Develop expertise in all DCL department operational aspects (workflows, systems, resources, processes, procedures, policies, etc.)


• Identify, analyze, and interpret loan production trends to recommend improvements or changes


• Understand future operational needs to recommend and support new policies, processes, and tools for operational improvement or monitoring


• Effectively design the required work and accountability map of direct reporting roles; periodically making necessary updates and changes to the accountability map


• Add value to direct reporting employees' performance by providing timely coaching, counseling, feedback, annual performance reviews, and training to ensure high productivity, morale, and confidence in overall leadership


• Represent the DCL department as an operational stakeholder on project teams

Experience:

    Required

• 3 years of consumer lending experience


• 3 years of management experience in a financial services environment


• Experience in cross-functional project work in a financial services environment


• Knowledge of lending regulatory requirements


• Vendor management experience

    Preferred

• Credit card industry knowledge

Education:

    Required

• High school graduate or equivalent

Skills & Knowledge:

    Required

• Knowledge of consumer lending function: operations, processes, and procedures


• Strong knowledge of federal and state laws and regulations on consumer lending.


• Proven ability to recognize and creatively solve problems, knowledge seeking and naturally curious


• Ability to manage, influence, and lead others to achieve desired results


• Strong verbal/written communication skills


• Vendor management experience


• Computer skills to include Word, Excel, PowerPoint, and Outlook


• Presentation skills


• Self-motivated


• Detail oriented
  
  
  

 

Schedule: Monday-Friday, 8:30 am-5:30 pm

Level of Work: 2C

Salary Range:  $75,987 to $82,412 Annually

Flexibility:  In office, on site; not remote or hybrid

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

 

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Lending

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