Front Office Supervisor - Hilton Chicago at Hilton Global in Chicago, Illinois

Job Description:

The beautiful Hilton Chicago , in the heart of the windy city, is currently hiring a Front Office Supervisorto help the team!

Located on South Michigan Avenue and overlooking GrantPark and Lake Michigan, this hoteloffers 1,544 guest rooms and suites, 234,000 square feet of meeting and event space, and exceptional dining options.

This is a great opportunity for those who want to grow and gain more experience in our industry, If you're ready to welcome guests from all over the world at Illinois largest Hilton Hotel & Resorts property, then we want you to be a part of our team!

For full time employees, Hilton offersAMAZINGbenefits including health insurance (medical, dental, vision), 401k (matching), extensive Paid Time Off, Team Member/Friend & Family Travel Program to stay in any Hilton brand hotelfor a very discounted rate,Team Member recognition and otherAWESOMEHilton Perks!

APPLY RIGHT NOW! (It only takes a couple of minutes, use your phone) and a Hilton recruiter will be in touch.

For more information on the property, please visit:

• Hilton Chicago
• Hilton Chicago Hotel (@hilton_chicago_hotel) • Instagram

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

Pay Rate

The hourly rate range is $23.00 to $25.00 and is based on applicable and specialized experience and location

Benefits & Perks

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Complimentary Meals in the Team Member Restaurant

Access to pay when you need it through DailyPay

Medical Insurance Coverage - for you and your family

Mental health resources including Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program: 100 nights of discounted travel

Parental leave to support new parents

Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

401K plan and company match to help save for your retirement

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Apply Now