Sr Product Mgr - App Marketplace & Dealer Experience at CDK in Austin, Texas

Job Description:

About Us :



CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.



Position Summary :



At CDK, we're a global team of innovators committed to providing the automotive industry with data, intelligence, and retail solutions. Our goal is to provide the automotive market with the best applications and experience for them to be successful and make better decisions. It's why more than 15,000 retail locations trust us, why the industry's largest OEMs use our software across their networks. We're a data-driven tech company that is customer-focused and strives to provide value and measurement in everything we do. CDK's employees live and breathe our values everyday: Stay Curious, Own It, Be Open, Create Possibilities.


We are looking for an innovative product leader to drive transformation of the app creation and Marketplace experiences on the Fortellis platform. Fortellis is our API and App marketplace for automotive Dealers, OEMs, and third-party partners that serves 10K+ customers today with an experience that includes a developer tools, marketplaces, and a community for users. This role is blend of strategy, customer experience, and product development execution in a high-growth area of the company. A successful candidate will be a self-starter with business acumen, a growth mind-set, and enjoy working with customers and cross-functional teams to solve complex problems. This person needs to be able to lead product discovery and bring data and research into the feature prioritization process. This person will partner heavily with engineering, UX, customer success, operations, and marketing to drive transformation and automation of the Fortellis experience to enable growth of the products and services in the Fortellis Marketplace.



Position Responsibilities :

• Define and drive product vision, strategy, and roadmap for the Fortellis App development and Marketplace experiences
  
  

• Develop a strong and active community of app developers
  
  

• Build strong partnerships with other product teams, marketing, sales, customer success, operations, UX, and engineering to drive cross-functional execution of the product roadmap
  
  

• Develop measurable OKRs that define success and drive toward accomplishing those OKRs
  
  

• Understand user pain points and build strategies to deliver an exceptional customer experience and improve Net Promotor Score
  
  

• Articulate market trends, demand drivers, competitive dynamics to inform product roadmap & priorities
  
  

• Strongly partner with Engineering to deliver the product roadmap
  
  

• Define success metrics for the product and report on data-driven outcomes to the business & leadership
  
  

• Drive adoption and utilization of the marketplace and the products available within it
  
  

• Simplify the Dealer subscription process and improve the User Experience of Dealer Portal
  
  

Required Qualifications & Experience:

• Bachelor's degree in computer science, Business, Engineering or equivalent industry experience. An MBA is a plus.
  
  

• 5+ years of Product Management and/or equivalent experience in Enterprise SaaS, full product lifecycle management.
  
  

• Preferred knowledge of automotive industry or relevant customer environment & technical domain.
  
  

• Experience with Pragmatic Institute, SAFE, and Agile methodologies.
  
  

• Experience in Agile software/DevOps methodologies & working with globally distributed teams.
  
  

• Excellent critical thinking skills; ability to make decisions in a dynamic environment.
  
  

• Excellent written & verbal communication skills. Experience in presenting to senior level customers & internal stakeholders.
  
  

• Ability to listen, consider, and prioritize feedback from multiple sources.
  
  

• Financial acumen to support the development of business cases/monetization options.
  
  

• Highly motivated 'go-getter' driven to achieve business results with the ability to remain positive & focused on delivering customer outcomes.
  
  

• Travel up to 25% of time.
  
  

Compensation: $120,000 - $150,000


CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
  
  


• 401K Matching Program
  
  


• Tuition Reimbursement
  
  

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.


CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.


Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants. Apply Now