The Infrastructure Engineer II role is responsible for the operations of secure and highly available computing platforms and servers. This role is responsible for supporting infrastructure functions such as, software packaging, patching, updates & removal, server patching, mobile device management and vulnerability remediation. This includes monitoring the environments, responding to incidents, problems and planning for growth. Additionally, the Infrastructure Engineers participate in the release of new technologies.
Identify and support processes for version management, backup and recovery.
Analyze environmental scan reports to pro-actively identify the severity of the vulnerability as well as performing remediation of vulnerabilities.
Manage and administer client health, including the process of getting clients healthy (e.g. make sure necessary clients are installed, define check-ins, monitoring, reporting, etc.).
Contribute to the tuning of system configurations for redundancy, performance, security, and data protection.
Develop and document solutions to known issues in the team knowledge base.
Participates in and may lead groups/committees related to processes, standards, and best practices.
Mentors peers and IT personnel.
Optimizes the infrastructure to maintain the highest possible level of performance and security.
Recommends new tools that provide modern features/functions and prepares documentation to support recommendation of new tools.
Conducts appropriate, routine tests to ensure the proper working condition and security of tools.
Maintains an up-to-date technical and practical knowledge and understanding of relevant technology.
Ensures maintenance and support agreements are in place with the vendor and licensing is up to date.
Perform installation, maintenance and support of system software and infrastructure for moderately complex projects.
Management of asset lifecycle process through planning and forecasting, including recommendation for replacement of obsolete or end-of-life resources as needed.
Interacts with external vendors to evaluate technology changes, including licensing and contracts, and their impact on the business.
Investigates and analyzes resource utilization and prepares reports and metrics, making appropriate changes to optimize the infrastructure and provide the highest possible level of performance and security.
Recommends improvements and changes to methods and procedures.
Troubleshoots and resolves complex issues, performing root cause analysis for issues and implementing preventative measures.
Build, support and maintain Group Policies that are used to secure and configure the enterprise client-computing infrastructure.
Build, support and maintain support documents, procedures and policies.
Follow industry best practices for maintaining solutions.
Train members of the technical staff and interface with user groups to resolve issues.
Produce periodic reports for management and staff.
Serve as a point of contact for tools and help manage vendor relationships.
Leverage middleware technologies to provide robust, modern solutions to achieve new goals and meet new challenges rapidly and cost-effectively fully and successfully.
Understanding of security tools available within infrastructure.
Leverage the right tools to script changes through automation.
Participates in and may lead groups/committees related to processes, standards and best practices.
Ensures documentation is up to date.
Identifies, tracks, resolves, responds, and raises awareness of complex application and data issues.
Provides 24x7 support as needed.
Maintain up-to-date technical knowledge.
EDUCATION
Bachelor's degree in computer science, information technology, or related field required.
Certification or progress toward certification of, industry-recognized professional designation preferred and encouraged.
Combinations of relevant education and work experience may be considered in lieu of a degree.
Continuous learning, as defined by Company's learning philosophy, is required.
EXPERIENCE
5 years' experience within an IT environment which provides the necessary skills, knowledge and abilities.
One-year relevant experience supporting personal computers in a multi-site, multi-platform environment as well as telephone support of remote staff preferred.
Experience within the insurance industry highly preferred.
QUALIFICATIONS
Advanced knowledge of Microsoft Intune and Azure Update Manager.
Advanced knowledge of managing policies in Intune which includes security rules, device configuration, compliance policies, conditional access, etc.
Advanced knowledge of managing apps in Intune which includes app protection policies, app configuration policies and MAM managed devices.
Knowledge of additional Intune concepts such as Windows Autopilot, Windows Hello, Endpoint Analytics, Log Analytics and Graph API.
Advanced knowledge of Azure Update Manager concepts such as multi-cloud management, Arc-enabled servers, compliance management, patch assessments, deployment schedules, etc.
Exceptional customer support with proven track record of positive outcomes.
Recognized as a technically credible role model.
Demonstrated ability to mentor and coach others with less experience.
Considerable knowledge of, and the ability to practically apply, necessary testing, practices and procedures.
Ability to apply the principles of independent logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
Ability to comprehend the consequences of various problem situations and to refer them for appropriate decision-making.
Ability to handle multiple priorities, establish workflows, and meet necessary deadlines.
Ability to work with minimum supervision.
Excellent oral and written communication skills.
Ability to communicate factual and technical information with customers clearly and concisely.
Ability to effectively exchange information clearly and concisely and to present ideas, report facts and other information and respond to questions as appropriate.
Ability to maintain confidentiality.
Ability to perform other assignments at locations outside the office.
Ability to work varying hours, including evenings, weekends and holidays as required.
Ability and proficiency in the use of computers and company standard software.
Must be able to work collaboratively as well as independently.
Ability to work effectively with all levels of management and different business partner organizations.
Ability to document and develop standard operating procedures for day-to-day activities.
Demonstrated ability to go above and beyond to support the business needs and aid in resolution.
Ability to set roadmaps for sunsetting or upgrading obsolete software.
Ability to set priorities and manage workload to meet those priorities.
Ability to work effectively with all levels of management and different business partner organizations.
Strong technical writing and documentation skills.
WORKING CONDITIONS:
Work is performed in an office setting with no unusual hazards. Minimal travel may be required.
PAY RANGE
Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $63,300 and $143,600
We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an \"at will\" basis. Nothing herein is intended to create a contract.