Bilingual Customer Service Representative - Onsite or Remote at PREMIER Bankcard LLC in Sioux Falls, South Dakota

Posted in General Business 7 days ago.

Type: Full-Time





Job Description:

Location: Sioux Falls, SD 

Shift: Varying shift options available

Job Status: Full-Time and Part-Time

Pay: $17.00-18.90/hour starting, additional monthly incentives available

Company: PREMIER Bankcard

Bilingual skills (English and Spanish) are required and compensated in the form of a 10% differential.

Work Site

This job is offered on-site in Sioux Falls and remote. Note: Remote employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options

PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm



  • Full Time: Monday-Friday 12:30pm-9:00pm, Every Third Saturday 8:00am-4:30pm


  • Full-Time: Monday-Friday 12:00pm-9:00pm, Every Third Saturday 8:00am-4:30pm


  • Part Time: Monday-Friday 2pm-9pm, Every Third Saturday 8:00am-4:30pm

  • Flexible scheduling opportunity for top performers

  • No Sundays!

About the Role


  • Answer inbound calls about our products and services.

  • Understand policies and procedures used for daily operations.

  • Take accountability for customer satisfaction with a highly professional demeanor.

  • Demonstrate a strong phone presence while assisting those with less than perfect credit.

  • Achieve high satisfaction on customer surveys.

  • Participate in team meetings.

Training


  • Extensive paid training program, up to 3 weeks in length.

  • Ongoing training opportunities for future success!

Pay

Base wage starting at $17-18.90/hr. with opportunities to increase take home pay. 


  • Top 75% of associates are eligible for incentives

  • Career path from Associate I to Associate IV – each step earning an increase in pay

  • Earn up to an additional $3.50/hr. when working non-traditional hours

  • Bilingual skills are compensated in the form of a 10% differential

  • Flex Scheduling opportunity for top performers

Competitive Benefits Package


  • Full medical benefits for 20+ hours/week

  • FREE dental and vision coverage

  • Generous time off plans including PTO, Sick Pay, and Bonus Days

  • 401(k) – dollar-for-dollar match up to 5% of total compensation

  • Special discounts and offers for events at the Denny Sanford PREMIER Center

  • Employee Wellness Program

  • Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year

  • Fun Employee Parties

Our Culture


  • We have an emphasis on personal success, respect, health, wellness, fun and giving back

  • Employees are rewarded, valued, and celebrated for hard work.

  • Career advancement opportunities is a way PREMIER leaders show they care.

  • Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.

See job description





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