Employee Relations Specialist at Deployed Services, LLC in El Paso, Texas

Job Description:

Deployed Services serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services. 

We hire individuals who share our commitment to excellence and exceeding customer expectations. Deployed Services offers competitive salaries, comprehensive benefits, and training and development opportunities.  

The Employee Relations Specialist (Investigator) is responsible for investigating potential workplace concerns, including violations of company policies, values, applicable laws and regulations. This role collaborates with site business leaders, HR Managers, and Generalists to ensure fairness, compliance with company policies, local, state and federal regulations when addressing employee concerns and complaints.

Essential Functions:

• Partner with leaders to support site, departmental, and corporate goals


• Conduct thorough, detailed, and timely investigations into allegations of breaches of the company's policies or laws to ensure fair treatment of all employees


• Initiate and complete all investigation steps, including document review, interviews, investigation reports, recommend remedial actions, and reporting out on investigation findings, trends, and related metrics


• Lead and work with third-party resources, such as digital forensics, investigation, and document review firms


• Run document reviews, including the collection, review, and analysis of relevant documents


• Conduct employee training on the company’s investigation process, including reporting channels and the importance of raising issues


• Partner with HR and Training Department points of contact on various types of employment law and/or employee compliance training presentations


• Support HR and Corporate Legal Counsel on other projects, initiatives, discovery requests, and strategic opportunities as may arise from time-to-time


• Collect and analyze data to identify trends and make recommendations on mitigation strategies


• Advise and train HR generalists and business partners on investigation best practices


• Discreetly lead investigations and manage sensitive and/or private information and sensitive data requests


• Ensure that field operations HR functions are conducted in a collaborative manner


• Other duties as assigned                      

Knowledge and Skills:

• Advanced proficiency with Microsoft Office Suite in addition to HRIS-related computer programs and software; experience with ADP Workforce Now or UKG preferred


• Must be able to read, speak, and write English


• Knowledge of legal discovery-type software (e.g., Relativity, etc.), or case management or case-tracking software


• Knowledge and application of U.S. employment laws and regulations


• Ability to interpret federal and state employment laws and requirements


• Ability to write investigative reports in a clear and concise manner


• Expertise in analyzing, organizing, and preserving evidence


• Demonstrated ability to identify trends and collaborate with assigned HR Generalists and business partners to resolve matters expediently and thoroughly


• Ability to train HR colleagues and field operations personnel


• Ability to balance multiple sophisticated investigations concurrently


• Emotional intelligence for those involved in the investigation process


• Ability to confront those involved in the investigation process about difficult information and findings


• Self-motivated and persistent; strong ability and comfort in exercising independent judgment for acquiring results while containing legal risk


• Ability to work independently and collaboratively in a team environment  


• Deployed Services operates 24 hours/365 days and requires the flexibility to work additional hours, nights, weekends, and holidays

Education and Experience:

• Bachelor’s degree in employee relations, human resources, business management, or related field. Master’s degree in an investigations-related field - preferred


• Professional in Human Resources (PHR or SHRM-CP) certification preferred


• Five plus years professional experience conducting internal workplace investigations as part of an in-house company organization, governmental agency, compliance entity, or law firm


• Experience conducting corporate investigative fieldwork, including complainant, witness, and subject employee interviews, investigative data analysis, and production of investigative documentation for court submissions


• Experience with a wide range of Human Resources subject areas, such as harassment, discrimination, fraud, misuse of position, etc


• Experience with employee relations in a skilled trade-based environment


• Experience testifying before administrative bodies or in courts


• Organizational experience in government contracting is preferred


• Experience with Collective Bargaining Agreements and Service Contract Act (SCA) highly desirable


• Bilingual in English and Spanish is preferred


• Must be authorized to work in the U.S. and able to travel within the Continental United States (CONUS)


• Must pass a motor vehicle record check, as well as an employer and government background check (e-QIP or eAPP), after accepting a conditional offer of employment 

AAP/EEO Statement
Deployed Services, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.
This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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