Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?
Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits include:
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
This position will serve as the field service installation and troubleshooting expert on the full line of Technology Products and supporting infrastructure (base/rover/laser & RTK network for Ag) offered by Wagner Equipment Co. in a manner that reflects the company’s vision of working as “One Professional Team.” It will also provide support and training to both internal and external customers on the full line of technology products.
Pay Rate: $35.00 - $45.00 per hour. Pay rate is dependent upon education and experience.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Completes detailed service reports in a timely manner (24hrs from last labor)
Completes and submits time cards daily
Completes and submits all necessary warranty paperwork for the product being worked on (24 hrs from last labor)
Provides assistance in warehouse with testing and upgrading technology components
Properly completes all needed paperwork and forms, labels and returns all warrantable parts (this will also include the responsibility for shipping components and parts to WECo stores, repair centers, or factory locations)
Maintains electronic and hard copy libraries of needed technical service literature
Responds in a timely manner to customer technical and support calls
Communicates with customers regarding installations and location of machine
Provides on-site or call-in service support for customer purchased extended support agreements
Tracks and reports product problems to appropriate WECo and factory contacts
Assists service managers in making customer, dealer, and manufacturer policy settlement decisions
Communicates possible sales and upgrades leads to the appropriate Tech Products sales staff
Provides competitive activity to Technology Sales Specialists
Activates Caterpillar Software Enable Attachments (SEA) on AccuGrade machines as needed
Registers new AccuGrade displays with Caterpillar prior to installation
Performs installs of AG Technology Products, as factory installed options, on new AGCO product and retrofits, on existing AGCO machines, implements, and any competitive machines or implements
Performs installations of Trimble and CAT AccuGrade machine control & guidance products on earthmoving equipment
Performs basic welding functions
Locates, downloads, and uploads applicable software and firmware across the entire tech products range (AG and MC&G) and keeping these files on laptop
Provides support for Technology System demos to both internal and external customers (must develop a good working relationship with customer’s operating personnel and provide training and refreshers as needed)
Learns and becomes self-sufficient in the various suppliers web sites, price books, and manuals
Responsible for self-development through outside schooling and appropriate professional activities
Provides assistance in any number of capacities in the office and warehouse as needed and as workload demands
Does or organizes whatever it takes to successfully market and support AG and Machine Control & Guidance Technology Products
Other duties as assigned by manager
Work Environment:
Noise: Loud
Indoors and Outdoors
Physical Demands and Competencies:
Standing
Walking
Talking
Sitting
Use of Hands
Hearing
Squatting/Kneeling
Ability to ascend/descend ladders, stairs, etc.
Medium work that includes lifting and/or moving objects up to 60 pounds or more
Data Entry
Telephone Skills
Safety Knowledge
Reading/Writing Skills
Reasoning Skills
Organizational Skills
Communication Skills
Math Skills
Product Knowledge
Skilled troubleshooter
Skilled in Electrical Systems
Understanding of GPS
Basic knowledge of Microsoft Word and Excel
Basic knowledge of DBS
Intermediate knowledge of ET/SIS/SIS Web/STW
Basic knowledge of Epsilon (AGCO)
Basic knowledge of ACGO One
Travel Requirements:
75%- 100%
Required Education and Experience:
High School Diploma or GED
3-5 years technical or mechanical experience (machine service/maintenance)
3-5 years customer service experience
Additional Eligibility Requirements:
Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)