Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
How will you make an impact:
Our team unites deep scientific expertise, a collaborative culture, and rich resources to deliver services that our customers need to achieve their scientific goals - quickly, optimally, and safely. Our pipette services make it faster and easier for our customers to focus on what matters most - delivering answers and innovations that save and improve lives. The Sr. Depot Repair Technician will play a key position in the success of our team by providing maintenance, repair, and calibration equipment solutions. In turn this is a fantastic opportunity for future career development and growth in our organization.
Location: Carlsbad, California
Hours: Mon-Fri 7:00 am-3:30 pm
What will you do:
Collaborate with coworkers on service subjects such as quotes, issues found during repairs and updates to purchase orders based on approvals by the customer.
Handling Work Orders in the CRM to ensure that work completed on a customer asset is documented sufficiently to provide a service record for the asset.
Provide calibration support to the Calibration Lab for all makes and models of pipettes, including support for ISO 17025 accredited calibration certificates (ISO 8655).
Follow all applicable Standard Operating Procedures (SOP's) and Reference Standards associated with Depot Service and Calibration Laboratory operations.
Education:
A High School Diploma or GED equivalent is the required minimum education.
Technical school preferred.
Experience:
Preferred: +1 Year experience in a technical role
Preferred: Service repair and/or calibration experience
Preferred: Experience in customer service
Knowledge, Skills, Abilities:
Outstanding analytical capability and problem-solving skills
Ability to work in a team environment and influence others to achieve results
Self-motivated with bias for action
Excellent interpersonal and persuasive communications abilities
Substantiated capability to optimally negotiate and close business
Outstanding follow-up, time management skills, and interpersonal skills
Ability to operate independently, with initiative, and good business judgment
Strong digital literacy including an understanding of Windows, Word, Excel and Access
Experience within an accredited (ISO 17025) Calibration Laboratory a plus
Physical Requirements / Work Environment
Ability to travel overnight up to 20%
Ability to travel locally to customer sites as needed
Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear.
Prolonged periods of sitting required.
What We Offer
Compensation
Competitive Hourly Pay Rate
Annual performance-based bonus
Annual merit performance-based increase
Excellent Benefits
Benefits & Total Rewards | Thermo Fisher Scientific
Medical, Dental, & Vision benefits-effective Day 1
Paid Time Off & Designated Paid Holidays
401K
Tuition Reimbursement
Employee Referral Bonus
Career Advancement Opportunities
Compensation and Benefits
The hourly pay range estimated for this position based in California is $19.64-$29.45.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
