Job Description:

*Make a difference, protect lives, and achieve your dreams. *Build your career with the industry-leading fire, life safety and security company.
A typical day for a Customer Care Specialist would be working one-on-one on the phone with customers as they un-box, install, and activate their new DIY Security and Automation system. The systems can range from simple basic systems to complex, multi component systems. Our Specialists love learning the ins and outs of our available equipment and spend some time each day in our test room trying out and learning about all of the products. If you have a knack for technical inquisition or just love the feeling of accomplishment you get from helping customers, this is the position for you!
10:30 am-7:00pm Shift M-F and 8:00am-4:30pm Saturday.
*Essential Duties & Responsibilities: *

* Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services

* Collects and enters orders for new or additional products or services

* Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff

* Assisting customers in setting up account settings via Alarm.com and provide instructions for future use.

* Account Reviews Calling current customers to review account information is current and up to date.

* Addressing any concerns and up-selling additional services customer may not have.

* Troubleshoot alarm systems over the phone (there will be training, we don't expect you to be an alarm genius on your first day. 

* Beta testing newly released alarm equipment. 

* Address customer questions on available alarm systems.

* Troubleshooting issues with hardware and /or software.

* Ensures that appropriate actions are taken to resolve customers problems and concerns

* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments

* Perform other duties assigned by management

*Education/Qualification: *

* High school diploma or equivalent

* Customer service experience required

* Excellent communication skills including active listening

* Service-oriented and able to resolve customer grievances

* Proficient computer skills with the ability to learn new software

*Other Duties:*
Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy
Performs other duties as assigned

*Physical Requirements:*
Prolonged periods sitting at a desk and working on a computer
#Indeed #linkinteractive
*Benefits and Perks:*

* Excellent pay

* Medical, dental, vision

* Company paid life insurance

* Company paid short term disability

* 401K with employer match

* Paid vacation and company holidays

* Company vehicle (if job applicable)

Pye Barker Fire and Safety is an Equal Opportunity Employer

Apply Now