Hours: 8:00 AM - 4:45 PM (slight variations considered based on candidate needs) Hybrid: Typically Tuesday and Wednesday in office, subject to change based on events and holidays
Position Overview:
Beacon Hill's client is seeking a Document Processor to support their Client Data Exchange team within the Technology Department. The team is responsible for processing and managing customer data for group life insurance eligibility and coverage management. This role provides additional support to balance the load across the team and ensure efficient processing of client files, particularly during busy periods such as annual enrollments.
Key Responsibilities:
Track, monitor, and process files accurately using the Client File Management (CFM) system
Ensure scheduled file transfer events are on time and properly processed through the system
Set up and maintain secure file transfers using Enterprise Managed File Transfer solutions
Analyze client data and address customer inquiries regarding file discrepancies or data issues
Communicate directly with clients during annual enrollment to verify or resolve issues with received files
Manage workload to meet service level agreements (SLAs) and performance guarantees for internal and external customers
Resolve technical issues related to file exchanges and processing in a timely and accurate manner
Technical Skills and Qualifications:
Required:
Ability to work independently and meet deadlines
Strong attention to detail and ability to ensure data accuracy
Proficient in Microsoft Excel
Effective written and verbal communication skills
Problem-solving abilities and a collaborative team player
Adaptability and willingness to learn new processes and technologies
Preferred:
Experience with FIG and CPL products or Group Insurance
Familiarity with mainframe systems and transaction processing systems
Experience with .txt file formats
Proficiency in Microsoft Business Suite (Outlook, Word, Excel)
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
