Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.
CADM Talent Acquisition and Outreach is seeking a dynamic and strategic Talent Acquisition Shared Services Manager to join a team that is passionate about data, people, processes and systems, with an excellent eye for detail and a communication style that fosters collaboration.
The Manager of the Shared Services Center is responsible for leading and overseeing the efficient operation of the CADM Talent Acquisition Coordinator Services team. This role involves managing a team of talent acquisition coordinators who support the recruiting process by coordinating candidate interviews, managing communication flows, and ensuring a seamless candidate experience. The manager will focus on optimizing processes, increasing efficiency, and delivering high-quality service to internal stakeholders.
This pivotal role will involve serving as a thought partner to the CADM Talent Acquisition leadership team, driving operational efficiencies, and ensuring the consistency and effectiveness of talent acquisition processes, contributing insights to the development and implementation of talent acquisition strategies that align with Harvard's mission and goals.
Key Responsibilities:
Coordinator Activities and Team Management:
Support multiple business client groups with coordinator tasks such as, job postings, candidate screening, interview coordination, and offer management.
Supervise and mentor the CADM team of talent acquisition coordinators.
Provide day-to-day leadership and support, fostering a collaborative and results-driven team environment.
Set performance goals, conduct regular performance evaluations, and implement development plans for team members
Operational Excellence:
Oversee the daily operations of the talent acquisition coordinator shared services model, ensuring timely and efficient support of the recruitment process.
Innovate, streamline, and standardize processes to improve the quality and consistency of talent acquisition service delivery.
In partnership with the Director, TA Ops, optimize the efficiency of CADM talent acquisition as an operation and drive consistency across recruitment teams, including data dashboards of performance (KPIs).
Foster a culture of data-driven decision-making, utilizing analytics to optimize recruitment outcomes and resource allocation.
Support other TA projects and initiatives as needed.
Stakeholder Management:
Build and maintain strong relationships with CADM recruiters, HR Directors, CADM hiring managers, and other key stakeholders to understand their needs and ensure their expectations are met.
Act as the primary point of contact for escalations and complex coordination issues, resolving them promptly and effectively.
Process Improvement:
Use data and surveys to gauge candidate and hiring manager experience.
Understand change management best practices and the training needs that support the roll out of new processes and tools/systems to effectively change or create new behaviors.
Ensure the optimal use of Applicant Tracking Systems (ATS) and other recruitment technologies,
Collaborate with the Talent Acquisition Programs, Systems & Initiatives (TAPSI) teams to identify and implement new tools and system enhancements that support recruitment operations.
Basic Qualifications
Bachelor's degree or equivalent work experience required
Minimum of 5 years' relevant work experience
Additional Qualifications and Skills
Experience working within a Talent Acquisition organization, ideally as a full life-cycle recruiter.
Experience managing a team.
Proficiency with applicant tracking systems (ATS) and/or candidate relationship management (CRM) software.
Strong communication, organizational, and problem-solving abilities.
Ability to manage multiple projects simultaneously under tight deadlines within a cross-functional team.
Commitment to excellence and delivering a top-tier candidate and hiring manager experience.
Experience with using data, metrics, and surveys to gauge the level of candidate and hiring manager satisfaction.
Knowledge of Microsoft Office Suite
Advanced knowledge of labor markets, recruiting practices and marketing resources
Working Conditions
Work is performed in an office setting
This is a hybrid position that is based in Massachusetts, with on campus work requirements.
Additional Information
This position has a 3-month orientation and review period.
Harvard University does not provide visa sponsorship.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.
About Us
The Talent Acquisition and Outreach (TAO) team, within Harvard Human Resources (HHR) in Central Administration, is dedicated to improving and enhancing talent acquisition (TA) efforts across Harvard University. We do so by working collaboratively across all schools and units to strengthen best practices, enhance systems performance and efficiency, develop and maintain internal and external partnerships, enhance recruiter, candidate, and manager experiences, and ensure compliance with a fair hiring and selection process.
Join our team as the CADM Talent Acquisition Process Manager to support recruitment excellence and operational effectiveness within Harvard University's Central Administration organization. If you are a strategic thinker, possess strong leadership skills, and thrive in a collaborative environment, we invite you to apply.
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
LinkedIn Recruiter Tag (for internal use only)
#LI-RT1
Department Office Location: USA - MA - Cambridge
Job Code: H0957M HR Recruitment Management III
Job Function: Human Resources
Work Format: Hybrid (partially on-site, partially remote)
Sub Unit: Harvard Human Resources
Salary Grade: 057
Department: Talent Acquisition and Outreach
Union: 00 - Non Union, Exempt or Temporary
Time Status: Full-time
Pre-Employment Screening: Education, Identity
Schedule: This is a full-time, exempt position.
Commitment to Equity Diversity Inclusion and Belonging: Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
