Job Description: Location: Remote, CA Posted Date: Jan 9, 2025
Summary
The District Manager leads all the cafes in a particular region by maintaining our passion for the highest standards of hospitality, growing sales, managing and delegating café tasks, and successfully building a high-performing team of baristas, café managers, and trainers while maintaining a strong focus on succession planning and continued people development.
Responsibilities
Oversee and lead ongoing succession planning
Communicate professionally with the team and guests
Follow up consistently by providing timely feedback to Managers and trainers
Build rapport with managers and teams by maintaining relationships through regular site visits
Demonstrate compassion with teams while setting clear expectations
Guide managers to confront, diffuse, and resolve difficult situations in a proactive, objective, and solution-oriented manner
Coach managers to meet standards and treat one another respectfully
Possess a high knowledge of employment law and continuously engage in learning to reduce liability
Hold our managers accountable for policies and procedures while ensuring they are being enforced properly
Assist in conflict resolution amongst team members
Assist in Barista and Café interviews, ensuring we are hiring for qualified, diverse candidates
Seeks continuous growth and improvement in all processes
Cross collaborate to provide a first-in-class onboarding experience
Facilitates appropriate coaching sessions and one-on-ones with Cafe Managers and the Market Trainer
Ensure that all safety protocols are followed
Ensure any issues are reported and addressed immediately or escalated to the appropriate parties/channels
Acquire and maintain a ServSafe (or similar) certification for food service
Maintain and renew applicable licenses for store operation on a yearly basis or whatever cadence is required by local or state law
Ensure all Health and safety trainings are completed on time
Stay abreast of local laws and regulations as they relate to the nature of our business and communicate potential liabilities
Create and promote a healthy work environment culture that encompasses a strong work ethic
Facilitate and oversee the educating of baristas so that they are fluent with the La Colombe mission and culture as well as the story of our coffees
Work with Cafe Managers, Leads, and Trainers to make sure that every experience is crafted to La Colombe’s specifications
Conduct regular site visits to evaluate all standards and protocols are maintained
Review P&L and make necessary adjustments to staffing and ordering to assure profitability
Strive to ensure that each La Colombe cafe location carries a consistent environment for each of our guests
Work collaboratively with cafe teams, managers, retail operations, and other stakeholders to develop and finalize cafe budgets
Ensure accurate, quality-conscious, deliberate, and intentional inventory control of coffee, tea, food items, hardware, and other items throughout the cafes
Maintain and upkeep uniform and fair policies and procedures across cafes
Maintain regular meetings with Cafe Managers and oversee priority projects and initiatives through to completion
Oversee and drive completion of all repair and maintenance projects throughout market
Consistently review and evaluate vendor partnerships, finding and onboarding new vendors as needed
Plan, coordinate, and execute efficient openings of all new stores in the designated market
Have a deep working knowledge and understanding of the market to analyze trends, and make suggestions to maximize efficiency and income
Support weak areas and note unusual occurrences
Train café managers on how to recognize, influence, and change their business based on financial reports
Ensure that all productivity numbers, sales, labor costs, and profit targets are met
Collaborate with Accounting to ensure all invoices are paid and disputes resolved on time
Requirements
Food Service: 3 years of food service experience with a preference on a coffee-focused business
Years in Management: 3 years minimum in a hospitality setting
Ability to oversee anywhere from 5- 15 cafes in the designated market
Interests: An enthusiasm for specialty coffee
People skills: Dealing with the public and team proactively, professionally, and positively
Communication: Positive and professional communication skills, both written and verbal
Travel: Flexibility and ability to travel as needed
Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
Ownership: Takes initiative, is personally driven, and takes pride in business
High attention to detail with the ability to multi-task and prioritize effectively
Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation for long periods of time
Ability to lift and/or carry 50 lbs or more on a consistent basis
Frequently required to use hands
Basic understanding of computer POS Systems, along with basic math skills
Reading, writing, and oral proficiency in the English language
About Us
Compensation Range: $95,000.00 - $115,000.00, plus bonus.
