Mueller - Customer Service Quotations Specialist Opening
Water Products Division
Hourly Rate: $24.00/hour
Mueller, the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an opening in our Customer Service Department for a Customer Service Quotations Specialist. This position is located at Mueller's Shared Services Center in Decatur, Illinois and will report to the Customer Service Assistant Manager of Quotations.
The primary function of the Customer Service Quotations Specialist is to prepare complete and accurate Salesforce quote worksheets for approval of special pricing requests. Additionally, this person will complete bid documents for direct quotations to municipalities and private water companies.
Duties will include, but not be limited to, the following:
Prepare complete and accurate Salesforce quotation worksheets, based on information from field sales
Complete municipal bid documents for direct bids submitted by Mueller within specified deadlines
Complete miscellaneous bid-related documents
Confirm pricing on orders referencing quotes and provide backup to Assistant Manager of Quotations and department co-workers, as needed.
Request Bid Bonds, Product Certifications, and Insurance Certificates as needed
Call field sales personnel to be aware of possible upcoming municipal bids or renewal opportunities
Check orders sent via email and EDI related to specific districts for accuracy on pricing
Perform miscellaneous tasks requested by Assistant Mgr - Quotations or Customer Experience Director
Required Qualifications:
High school diploma or equivalent.
Previous work experience or other activities demonstrating the requirement of a strong communications background.
Intermediate computer experience with ability to quickly learn and navigate new computer programs.
Ability to work in a team setting and gain trust and respect of various persons throughout Mueller's various locations and customer base.
Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.
Demonstrated organizational and time management skills
Ideal Qualifications:
2+ years of customer service, inside sales, or quotations experience.
Bachelor's degree in business or communications-related field.
Strong experience in mainframe programs that include inventory control - such as AS400/JD Edwards (JDE) and/or Salesforce.
Familiarity with database programs such as Act/Outlook.
Experience with phone-based customer service support systems
Technical/Mechanical background
Applicants not meeting the "Required Qualifications" listed above will not be considered for this position.
Primary work hours will be Monday through Friday, 8:00a - 5:00p. This position does have a 60-minute unpaid lunch. Overtime may be required on an intermittent basis. (This position is non-exempt and eligible for overtime pay.)
No relocation assistance will be offered for this position.
Individuals interested in this position should apply for this position through the Mueller Water Products' career portal. (https://muellerwaterproducts.com/careers) All resumes will be held in confidence and collected through the Mueller Water Products' Workday recruiting platform. Resumes mailed, faxed, or emailed will not be reviewed. Mueller Company will contact desired applicants to proceed in the hiring process. Please do not contact Mueller regarding the status of your application.
Mueller Company offers an excellent salary and benefits package. Current benefit offerings include: medical and dental insurance, 401K plan with company match, Employee Stock Purchase Plan program, short-term and long-term disability benefits, vacation, tuition reimbursement program, company-provided life insurance, supplemental insurance at group rates, and much more.
Mueller Company is an Equal Opportunity Employer.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by law.
