Job Description:

Site: The Brigham and Women's Hospital, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Greet outpatient research subjects at CCI location, check subjects in and out, notify investigators/study that subjects have arrived, and facilitate visit to ensure quality and a positive experience.
a. Collect subject information at the time of check in and update subject record.
b. Prepare patients for their visit, examination, procedure, and/or treatment in accordance with established procedures. As instructed, document the reason for the visit based on information received from the patient. Use recognized and accurate medical terminology and abbreviations in all documentation.
c. Understand, respect and demonstrate patient confidentiality in all endeavors. Understand the legal ramifications of violating any component of patient confidentiality. Understand and demonstrate the protocol and related procedures for the release of patient information.
2. Maintain outpatient rooms and ensure that necessary supplies/linens are available for all research studies.
a. Assist in monitoring relevant expiration dates and established maintenance schedules.
b. Assist in maintaining medical supply inventories, including monitoring relevant expiration dates.
c. Order all administrative and processing supplies for the outpatient units. Track all supplies and ensure stocking is adequate and consistent.
3. Perform receptionist, clerical and other functions as needed to support the efficient operation of the practice, unless such duties are specifically prohibited or by any relevant statue or regulation or unless such duties require other certification or training which has not been achieved.
a. All other projects and assists with other administrative and research operational duties on an as needed basis, in a manner consistent with BWH etiquette.
b. In conjunction with the CCI Administrators, continuously assess and improve the efficiency of systems and processes.
c. Maintain a current knowledge of Federal (HIPPA, GCP, FDA, etc) State, and Hospital Laws, Regulations, and guidelines governing human subject research: attends educational and professional seminars.
d. Assure Compliance with BWH, JCAHO, NCRR, OSHA, DPH, and state and federal regulations.
4. Assist in the compilation and preparation of data as requested from internal and external constituents.
a. Verify check in and out times.
b. Support census activities.
c. As assigned, assist in the creation of monthly reports of usage at the CCI's Inpatient and Outpatients Units.
d. Work with CCI groups to complete all reporting requirements related to the Harvard Clinical and Translational Science Center.
5. Backup to receive outpatient research scheduling requests via e-mail and schedule subjects appropriately, based on the availability of rooms at the CCI Research Outpatient Centers
a. Assist inpatient scheduling activities including monitoring requests via e-mail; tracking progress and assisting CCI Nurse Manager or inpatient unit coordinator to facilitate the process.
b. Provide scheduling support to the Tower 9AB Research Unit Coordinator, as needed.
c. Communicate with study teams and CCI administration regarding scheduling discrepancies and issues.
d. Respond to all visit requests within 24 hours
6. Undertake special projects assigned.



Qualifications


Greet outpatient research subjects at CCI location, check subjects in and out, notify investigators/study that subjects have arrived, and facilitate visit to ensure quality and a positive experience.
a. Collect subject information at the time of check in and update subject record.
b. Prepare patients for their visit, examination, procedure, and/or treatment in accordance with established procedures. As instructed, document the reason for the visit based on information received from the patient. Use recognized and accurate medical terminology and abbreviations in all documentation.
c. Understand, respect and demonstrate patient confidentiality in all endeavors. Understand the legal ramifications of violating any component of patient confidentiality. Understand and demonstrate the protocol and related procedures for the release of patient information.
2. Maintain outpatient rooms and ensure that necessary supplies/linens are available for all research studies.
a. Assist in monitoring relevant expiration dates and established maintenance schedules.
b. Assist in maintaining medical supply inventories, including monitoring relevant expiration dates.
c. Order all administrative and processing supplies for the outpatient units. Track all supplies and ensure stocking is adequate and consistent.
3. Perform receptionist, clerical and other functions as needed to support the efficient operation of the practice, unless such duties are specifically prohibited or by any relevant statue or regulation or unless such duties require other certification or training which has not been achieved.
a. All other projects and assists with other administrative and research operational duties on an as needed basis, in a manner consistent with BWH etiquette.
b. In conjunction with the CCI Administrators, continuously assess and improve the efficiency of systems and processes.
c. Maintain a current knowledge of Federal (HIPPA, GCP, FDA, etc) State, and Hospital Laws, Regulations, and guidelines governing human subject research: attends educational and professional seminars.
d. Assure Compliance with BWH, JCAHO, NCRR, OSHA, DPH, and state and federal regulations.
4. Assist in the compilation and preparation of data as requested from internal and external constituents.
a. Verify check in and out times.
b. Support census activities.
c. As assigned, assist in the creation of monthly reports of usage at the CCI's Inpatient and Outpatients Units.
d. Work with CCI groups to complete all reporting requirements related to the Harvard Clinical and Translational Science Center.
5. Backup to receive outpatient research scheduling requests via e-mail and schedule subjects appropriately, based on the availability of rooms at the CCI Research Outpatient Centers
a. Assist inpatient scheduling activities including monitoring requests via e-mail; tracking progress and assisting CCI Nurse Manager or inpatient unit coordinator to facilitate the process.
b. Provide scheduling support to the Tower 9AB Research Unit Coordinator, as needed.
c. Communicate with study teams and CCI administration regarding scheduling discrepancies and issues.
d. Respond to all visit requests within 24 hours
6. Undertake special projects assigned.


Education

• B.A or B.S required. Health Care Administration background strongly preferred


• Relevant experience in academic health center is preferred


• Knowledge of and experience with research related activities preferred.

Can this role accept experience in lieu of a degree?
No


Licenses and Credentials


Experience
Administrative or program support experience. 0-1 year required


Knowledge, Skills and Abilities
- Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
- Basic financial/accounting skills.
- Strong oral and written communication skills.



Additional Job Details (if applicable)



Physical Requirements

• Standing Occasionally (3-33%)


• Walking Occasionally (3-33%)


• Sitting Constantly (67-100%)


• Lifting Occasionally (3-33%) 20lbs - 35lbs


• Carrying Occasionally (3-33%) 20lbs - 35lbs


• Pushing Rarely (Less than 2%)


• Pulling Rarely (Less than 2%)


• Climbing Rarely (Less than 2%)


• Balancing Occasionally (3-33%)


• Stooping Occasionally (3-33%)


• Kneeling Rarely (Less than 2%)


• Crouching Rarely (Less than 2%)


• Crawling Rarely (Less than 2%)


• Reaching Occasionally (3-33%)


• Gross Manipulation (Handling) Constantly (67-100%)


• Fine Manipulation (Fingering) Frequently (34-66%)


• Feeling Constantly (67-100%)


• Foot Use Rarely (Less than 2%)


• Vision - Far Constantly (67-100%)


• Vision - Near Constantly (67-100%)


• Talking Constantly (67-100%)


• Hearing Constantly (67-100%)

Remote Type


Onsite



Work Location


15 Francis Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now