Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

WHO WE ARE LOOKING FOR

Pharmacy Triage Technician

The Pharmacy Triage Technician will support our Pharmacist team by contacting our customers/clients regarding pharmacy holds, connecting them to our Pharmacists, and working collaboratively to resolve those holds. 

This is a full-time, remote position.

WHAT YOU’LL DO

• Accurately and efficiently review inbound faxes and enter prescription related data into the pharmacy ordering and dispensing systems.




• Perform general pharmacy support functions- canceling orders, updating ship methods/addresses, and general troubleshooting.




• Communicate with clinics and pet owners via phone and email to assist the pharmacist with maintaining pet profile information.




• Communicate with other departments via email, forms/spreadsheets, ticketing systems.




• Ensures that all pharmacy related communications and written documentation is complete and accurate which is essential for the smooth functioning of multiple team units within the pharmacy.

WHAT YOU BRING

• High School diploma or G.E.D.




• Must be currently licensed as a Certified Pharmacy Technician or Licensed Pharmacy Technician in Oregon. Non-licensed applicants will not be considered.




• Excellent adherence to policies/procedures; demonstrates precision and good judgment at all times with respect to daily functions.




• Must have a comprehensive knowledge of prescription abbreviations and mathematics, as well as general regulatory requirements of pharmacy practice.




• Communicates in a positive, supportive, professional manner with customers, pet owners, and coworkers.




• Must have excellent attendance and a strong work ethic.




• Must be organized, motivated, detail oriented, and focused.




• Must have an ability to adapt to new challenges and remain flexible in a dynamic business environment.




• Must possess a high level of integrity and confidentiality.




• Problem-solving skills: should be adaptable, thorough, and innovative.

#LI-Remote #LI-IL1

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture, Vetsource also offers:

• Competitive pay and benefits including medical, vision*, dental, and life insurance


• Employee Assistance Program


• Pet insurance* and Virtual vet care


• PTO, Holidays, Floating Holidays, and Volunteer Day


• Retirement Savings Plan (401k/ RRSP) with employer matching program


• Paid parental leave


• Flexible scheduling and remote work where possible


• The opportunity to join one of our Associate Resource Groups, and fun company events!
   

* For Canadian based associates these specific benefits are not included

OUR VALUES

In addition to the benefits listed above, all associates are expected to support and model Vetsource’s Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!

Pay range (US based applicants): $21.19 - $26.49 / per hour

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process in the US includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email careers@vetsource.com, or if you have general questions relating to this process.  No agencies please. We are an equal opportunity employer.

Vetsource is an E-verify employer.

www.vetsource.com