Job Description:

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Residential Installation Support Coordinator! 

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. 

Location:  Plymouth Meeting, PA - Hybrid

Summary:

The Residential Installation Support Coordinator is responsible for providing the highest quality customer experience to both our external and internal customers by scheduling service appointments in a timely and efficient manner. The Residential Installation Support Coordinator will have excellent problem-solving skills and be able to think logically to coordinate service calls to the satisfaction of both the customer and branch office. Attention to detail, focus, ability to communicate effectively and work independently are a must.

What You'll Do:

• Schedule service appointments with customers in order to maintain efficiency, proper routing, minimal overtime


• Utilize software for selecting appropriate technician and documenting any travel required


• Ensure necessary parts are available in order to maintain appropriate service levels


• Manage technician schedules throughout the day


• Provide excellent customer service and resolve issues that may arise

What You'll Need:

• Minimum of two years of office setting customer service experience


• Experience in customer service, call center, scheduling, dispatcher roles.


• Superior verbal and written communication skills


• Excellent customer service skills required. 


• Above average computer skills, including the ability to type a minimum of 35 wpm with a high degree of accuracy while talking


• Must be able to navigate within multiple systems while speaking with customers


• Superior organizational skills, with a high degree of detail


• Ability to work in a fast-paced environment


• Ability to interact in a professional and courteous manner with people at all levels

What You'll Get:

We offer a “Total Rewards” package including:

• Competitive compensation with incentive eligibility


• Medical, dental and vision coverage


• Company paid life and AD&D insurance.


• Company paid short- and long-term disability.


• Voluntary benefit products


• 401k retirement savings plan


• Flexible Spending Account


• Paid time off


• Tuition reimbursement


• Employee Assistance Program (EAP)

About Us:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

• Win as a team.


• Do the right thing.


• Make a difference every day.


• Get it done.


• Think big.

If you share these ideals, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.

Experience

Preferred

• 2 year(s): Customer Service

Education

Preferred

• High School or better

Skills

Preferred

• Troubleshooting


• Organization


• Microsoft Office


• Interpersonal Skills


• Focus


• Customer service skills


• Communication


• Attention to detail

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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