American Foods Group, LLC is searching for a Claims Analyst to join our accounting team in Green Bay, WI.
As our Claims Analyst, you will be involved in the processing of customer claims and refused product. This includes, but not limited to pricing, shortages, overages, damages, wrong product and wrong specifications. You will work with internal departments including sales, shipping, quality assurance, customer service and billing and external customers in the process of identifying and resolving claim related matters.
Responsibilities:
Answer and respond to in-coming claims call and emails from all customers
Research claims received and gather proper documentation
Communicate directly with internal departments (sales, shipping, QA and billing) and external customers to determine relevant claim facts
Analyze data gathered and make recommendations as to claim resolution
Communicate decisions internally and to the Company's customers in a timely manner in accordance with the Company's policies and procedures
Account for all pending claims and refused product and monitor their status
Produce weekly claim reports
Bill approved claims and refused product
Understand and adhere to Company policy around the confidential nature of the information of both the Company and the Company's customers
NOTE: This description is not intended to be all inclusive. An employee may perform other related duties to meet the ongoing needs of the organization; these duties are considered marginal.
Qualifications
Minimum Qualifications (Required):
Must be 18 years of age or older.
Must be able to work in the United States without sponsorship.
High school diploma or GED.
3+ years' claim processing/management experience.
Proficient with Excel and Word as well as basic software experience.
Preferred Qualifications:
Associate Degree in Accounting or a business-related field.
Knowledge, Skills, and Abilities:
Positive experience in customer relations on all levels.
Strong data entry skills essential.
Detail-oriented with excellent planning and organizing skills.
Ability to effectively communicate with customers under potentially tense situations.
Ability to demonstrate sound judgement under all circumstances and in a timely manner and display strong problem analysis skills.
American Foods Group, LLC is an Equal Employment Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Learn more: EEO is the Law and EEO is the Law Supplement . Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact Human Resources at the location(s) where you are applying. American Foods Group, LLC will not discriminate against applicants who inquire about, disclose or discuss their compensation or that of other applicants. Learn more: Pay Transparency . American Foods Group, LLC participates in the E-Verify program in certain locations as required by law. Learn more: E-Verify
Summary
American Foods Group, LLC is a privately held beef processing company headquartered in Green Bay, WI. As the 5th largest beef processing company in the U.S. we employ over 4,500 employees, ship over 5 million pounds of beef every day and export to countries around the globe. We appreciate our employees and reward them for a job well done. American Foods Group, a "hire to retire" type of company.
What we offer:
Competitive total compensation package for you and your family.
Excellent benefit plan. Benefits include: Health and Wellness Clinic, Health, Dental, Vision, Life Insurance, Flex Spending Accounts, Voluntary Benefits, PTO, 401k, Long & Short Term Disability, Tuition Reimbursement, Discount Meat Purchase Program, and more!
Check Out the Green Bay, WI Area!
Improve your quality of life by residing in Green Bay, Wisconsin, a stunning Wisconsin city on the bay of Lake Michigan. Green Bay is known around the world for contributions to industry and agriculture, the smallest city to host a National Football League team known as the Green Bay Packers, and the area boasts a progressive atmosphere from industrial parks to shopping districts.
The area also offers:
Arts and culture including exceptional performing arts facilities, museums and visual art galleries
Family fun such as the NEW Zoo, Bay Beach Wildlife Sanctuary, and the Bay Beach Amusement Park
Tours of the finest wineries & breweries, the Packers Hall of Fame, and more
Try to convince us that there is a better place to live and work other than American Foods Group, LLC in Green Bay, Wisconsin!
