Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider.
As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today! Min CompensationUSD $44,000.00/Yr. Max CompensationUSD $70,000.00/Yr. Responsibilities
Daily customer interactions and ensures customer satisfaction
Establishes and builds relationships with key customer contacts and decision-makers
Acts as the point of contact for customers, addressing and resolving any issues or concerns in a timely manner
Implements customer experience strategies to enhance customer engagement and satisfaction
Monitors and analyzes customer feedback and data to identify areas for improvement
Collaborates with internal teams to ensure customer needs are met and exceeded
Provides regular updates and reports on customer experience metrics and performance
Identifies and acts on new opportunities to improve customer experience and engagement
Ensures compliance with all relevant policies, procedures, and regulations
Ensures proactive communication and customer satisfaction with current service offerings
Supports Strategic Account Managers (SAMs) with strategic growth areas
Provides notes updates, ETAs, and manages Billing/AR systematically
Ensures adherence to preventative maintenance schedules
Attends monthly tactical meetings with customers to discuss open work orders, quotes, and other relevant topics
Completes assigned tasks in a safe, accurate, thorough, and alert manner
Upholds Company policies and procedures
Works in a professional manner with managers, supervisors, coworkers, customers, and the public
Other related job duties as assigned
Qualifications
Required Knowledge, Skills, and Abilities:
Intermediate proficiency with Microsoft Office suite of applications (Word, Excel, PowerPoint, etc.)
Excellent communication and presentation skills
Ability to develop and maintain strong customer relationships
Ability to operate with a high degree of autonomy and professionalism
Exceptional collaborative team-oriented communication skills
Ability to interface across all levels of the organization
Demonstrate strong customer service skills and ability to proactively address customer issues and concerns
Ability to organize and prioritize work schedules to meet deadlines and business needs
Ability to thrive in a dynamic and fast-paced environment
Able to prioritize duties and manage multiple projects from start to finish with minimal supervision
Must possess the ability to take initiative to complete assignments and job responsibilities with minimal supervision
Exceptional attention to detail and excellent organizational skills
