The University of Iowa Parking & Transportation department is seeking a Parking Ambassador. This position will ensures compliance with university parking regulations, provide assistance to patients, staff, and students entering parking ramps, and direct to available parking options accordingly.
This position is performed fully on campus.
Duties to Include:
Requires 80% or more of time outdoors.
Requires ability to lift and pull up to 15 lbs.
Basic computer skills are required.
Monitors traffic flow and parking ramp capacity.
Provides assistance to motorists, patients, or visitors by directing to appropriate parking options, elevators, skyways, or shuttle services.
Verifies validity and eligibility of each vehicle parking in hospital ramps.
Provides customer service and assistance to patients and visitors who have questions, concerns, or specials needs including assistance with ADA parking or spaces close to entrances/elevators
Contacts clinic via table to update on patient arrivals and advise if assistance/accommodation is needed.
Conducts set up and testing daily for required equipment ensuring functionality.
Promptly reports any issues, incidents, or complaints to department supervisors and documents them accordingly.
Schedule: Monday-Friday, 6:00AM-2:30PM
Location: Campus
About Parking & Transportation:
The Parking and Transportation Department provides and supports access, mobility, and transportation services to faculty, staff, students, patients, and visitors of The University of Iowa. The department consists of five operating units; CAMBUS, Commuter Programs, Fleet Services, Facility Operations, and Parking Services. These units collaborate to provide a broad range of parking and transportation options and services.
Minimum Eligibility Requirements:
Two years' experience in a public contact position.
Experience must include use of computers and/or tablets
Special Qualifications:
A valid driver's license is required, as well as an ability to meet and maintain University of Iowa Driving Policy.
Desirable Qualifications:
Knowledge of University of Iowa campus and locations of various parking facilities.
Customer service/public contact experience.
Ability to adapt, prioritize, and organize multiple tasks.
Proficient computer skills.
Excellent communication skills in order to interact effectively with people from various backgrounds and cultures.
Position and Application Details:
In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:
Resume
Cover Letter
Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and driver's license verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Andy Brus at (319) 467-1454 or andrew-brus@uiowa.edu.
