Job Description:

Current Employees:



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The Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The incumbent also monitors systems and advises senior staff of network application status.



This position is 100% onsite.




Location: Key Biscayne



Department Specific Functions


1. Provide support for Windows, Mac and Linux workstations throughout the Rosenstiel School of Marine, Atmospheric and Earth Sciences campus.


2. Provides support via telephone, email, and in person for faculty, staff and students of the Rosenstiel School.


3. Periodic support on weekends will be required to set up AV in auditoriums for special events.


4. Will be required to travel to main (Gables) campus weekly to provide support for faculty and staff computers of the Rosenstiel School's undergraduate programs.


5. Document service incident workload using ServiceNow ITSM tool.


6. Create/maintain technical documentation to be shared with other members of the support group.


7. Participate in client-side software migrations and installs as needed.


Minimum Qualifications

• High school diploma or equivalent.


• Minimum 1 year of relevant experience. Any relevant education, certifications and/or work experience may be considered.

Knowledge, Skills and Attitudes:

• Ability to diagnose and correct technical issues within macOS.


• Ability to diagnose and correct technical issues within various version of Linux operating systems running on desktop computers.


• Ability to support various AV related technologies such as connectivity between laptops, projectors, displays and AV switching devices.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.



Job Status:

Full time



Employee Type:

Staff



Pay Grade:

A5 Apply Now