School or Unit: Harvard University Information Technology
Description: Position Description
Reporting to the Associated Director, the Business Systems Analyst (BSA) will work as a Research Administration and Compliance Solutions team member to deliver software solutions to the research administration and research compliance community. Harvard University's research portfolio relies on a set of software applications, both custom and vendor-provided, supporting the research life-cycle. The team is responsible for designing and enhancing those IT systems and supporting the academic and administrative staff using the system to support their research projects. This position focuses on the system roadmap, configuration, integration, and support of the Huron suite of applications, which include OAIR (conflict of interest, outside activities), Agreements (data use agreements), Data Safety (research data management/compliance), and ESTR (IRB, human subjects). This position will also include analysis and technical work focused on building reports and integrations to streamline business processes for the research administration community.
The BSA works closely with the user community, fellow team members, technical partners, and vendors to design, test, implement, and validate solutions to support ongoing and emerging needs.
Principal Duties and Responsibilities:
Collaborate;
to draft systems specifications and designs detailing the logic, configuration, and security requirements to be implemented and perform corresponding configuration steps.
with business systems analysts, product managers, and vendor partners on production, integration, and reporting support for enterprise applications. This includes in-depth analysis, troubleshooting, researching, and recommending resolution options to ensure systems remain operational and data integrity is upheld within applications.
Meet with business partners to understand and document system's needs, identify workflows, and propose solutions.
Participate in the identification of change management requirements and assist in the development of training materials, end-user communications, and marketing materials.
Design, develop, and test Harvard-specific software customizations and reports.
Develop test plans and test system functionality to ensure that new products, enhancements, bug fixes, and patches correct identified problems without introducing regression issues. Log, track, and follow bugs through the development life cycle. Perform manual and automated testing.
Coordinate User Acceptance Testing (UAT), including developing test plans, coordinating user participation, and following up on bugs or issues raised during UAT.
Assist in planning and conducting user group meetings.
Serve as a resource to senior management, product managers, and business systems analysts on product and/or business expertise areas.
Work with vendors, as appropriate, to report and resolve bugs. Work with vendors to coordinate, test, and roll out new system releases.
Attend relevant conferences and trainings.
Perform other duties and responsibilities as assigned.
Typical Core Duties:
Work at a high level within a team on most phases of service analysis and consider the business implications of technology applications to the current and future business environment
Collaborate with stakeholders to translate business needs into systems requirements and scoping
Contribute to the definition of systems and reporting requirements, conduct gap analysis, and identify feasible alternative solutions that meet defined business objectives
Perform user needs analysis, product evaluation, selection, customization, testing, implementation, and support
Participate in the development of plans and policies for a unit/school
Abide by and follow the Harvard University IT technical standards, policies, and Code of Conduct
Basic Qualifications
Minimum of two years' post-secondary education or relevant work experience
Additional Qualifications and Skills
The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
5+ years of experience in a technical environment, including 2+ years of hands-on experience in business analysis.
Proven;
problem-solving, analytical, and organizational skills, with attention to detail and the ability to manage multiple projects simultaneously.
ability to adapt quickly to new technologies and environments, with flexibility and a collaborative approach.
Strong interpersonal and written communication skills, with a demonstrated service mindset and customer relationship-building abilities.
Ability to synthesize complex business needs into technical solutions.
Knowledge of research administration (e.g., grants management, conflict of interest, IRB) is a plus.
Familiarity with
iterative development, software processes, Agile/Scrum methodologies, and metrics is preferred.
tools such as Atlassian (JIRA, Confluence), SQL, and Huron Research Suite products is a plus.
Able to work both independently and as part of teams in dynamic and fast-paced settings.
Experience with test execution, including regression testing, and hands-on knowledge of ERP or research administration systems is strongly preferred.
Proficiency with;
Windows Server management, including configuration, troubleshooting, and maintenance.
Excel, Word, MS Project, PowerPoint, and other desktop applications.
Working Conditions
Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred
Working Conditions
Work is performed in an office setting.
Additional Information
Please provide a cover letter with your application.
Please note:
Harvard University requires pre-employment reference and background screening.
We are unable to provide work authorization and/or visa sponsorship.
This position has a 180-day orientation and review period.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Accessibility:
Harvard University IT plays an important role in supporting Harvard's commitment by seeking to create, procure and deploy technologies that are accessible to all, including and especially those who live with disability. Harvard welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.
About Us
Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research, and administration. Our mission is to make it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. We are recruiting an IT workforce with both breadth in their ability to collaborate and innovate across disciplines - and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!
We empower the Harvard community with essential and transformative technologies to advance education, knowledge, and discovery.
HUIT's core values are:
Human-centered
University-focused
Innovation-driven
Team-oriented
IT Academy (designed for IT Staff):
HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
LinkedIn Recruiter Tag (for internal use only)
#LI-BT1
Department Office Location: USA - MA - Cambridge
Job Code: I0857P IT Business Analysis Prfss III
Job Function: Information Technology
Work Format: Hybrid (partially on-site, partially remote)
Sub Unit: ------------
Salary Grade: 057
Department: Administrative Technology Services, Research Administration and Compliance Solutions
Union: 00 - Non Union, Exempt or Temporary
Time Status: Full-time
Pre-Employment Screening: Identity
Commitment to Equity Diversity Inclusion and Belonging: Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
