Job Description:

Site: Mass General Brigham Incorporated


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Mass General Brigham (MGB) is a world- wide recognized Health system providing exceptional patient care within Massachusetts, New England and the rest of the globe. Brigham and Women's Hospital and Massachusetts General Hospital are also world leaders in research aimed at improving the health status of the citizens of the world. The Mass General Brigham Sports initiative launched in 2020 with the goal of creating a regional, national, and international hub for Sports Medicine and related Specialties. The Mass General Brigham Center for Sports Performance Research (CSPaR) program is expanding within the MGB Sports Medicine initiative and is aimed at providing world-class training for the everyday athlete. The CSPaR service is a highly specialized team of clinicians aimed at providing coordinated and comprehensive training and care for the professional, masters, collegiate, high school, amateur, and recreational athlete.


Schedule: TBD - May include some early mornings, evenings and some Saturdays.


The CSPaR Performance Technicians will be integral members of the CSPaR team, helping with the coordination of many of the day-to-day functions of the Center.


Relevant responsibilities include, but are not limited to the following:


- Staffing the front desk and checking in clients for their appointments


- Help clients to book appointments, both in person and over the phone


- Guiding clients to where they need to be for their training sessions


- Discussing the services of the Center with prospective clients who visit or call into the Center


- Prepare recovery areas for client use


- Clean and manage equipment and recovery areas


- Manage the client experience in recovery areas


- Assist with social media communications


- Assist CSPaR staff with ad hoc tasks around the Center



Qualifications


Qualifications:

• Bachelor's degree preferred


• CPR Certification a plus

Skills/Abilities:

• Effective interpersonal and communication skills


• Passion for customer service


• Ability to provide compassionate care to clients


• Ability to recognize emergency situations and respond appropriately


• Ability to lift greater than 50 pounds


• Basic knowledge of exercise physiology as it relates to conditioning and sport specific training, and strong knowledge of the services offered at CSPaR (will be trained during onboarding)


• Ability to participate as a member of a multidisciplinary team.


• Knowledge of computer software packages including Microsoft Office Suite.


• Must be fluent in written/spoken English

Additional Job Details (if applicable)


Additional_Job_Description



Remote Type


Onsite



Work Location


399 Revolution Drive



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.




Mass General Brigham Competency Framework



At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now