Job Description:

Site: North Shore Medical Center, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Summary
Responsible for overseeing the patient registration process, ensuring accurate and efficient collection of patient demographic and insurance information


Does this position require Patient Care?
No


Essential Functions
-Coordinate and oversee the patient registration process, ensuring timely and accurate collection of patient information.


-Verify insurance coverage for patients and ensure accurate and complete documentation of insurance information.


-Coordinate patient admissions in collaboration with healthcare providers, nurses, and other relevant staff.


-Provide financial counseling to patients, explaining insurance coverage, billing processes, and payment options.


-Provide support to a team of registration staff, providing guidance, training, and support.


-Ensure compliance with relevant healthcare regulations, including privacy laws.



Qualifications


Education
High School Diploma or Equivalent required and Bachelor's Degree Related Field of Study preferred


Can this role accept experience in lieu of a degree?
Yes


Licenses and Credentials


Experience
Experience in healthcare registration or patient accounts. 3-5 years required


Knowledge, Skills and Abilities
- Knowledge of healthcare registration processes, insurance verification, and billing procedures.
- Strong leadership and supervisory skills, with excellent communication and interpersonal abilities.
- Attention to detail and accuracy in gathering and documenting patient information.
- Problem-solving and analytical skills to address registration issues and resolve patient concerns.
- Proficiency in using healthcare software systems, electronic health records, and registration software.
- Commitment to providing exceptional customer service and ensuring a positive patient experience.



Additional Job Details (if applicable)



Physical Requirements

• Standing Occasionally (3-33%)


• Walking Occasionally (3-33%)


• Sitting Constantly (67-100%)


• Lifting Occasionally (3-33%) 20lbs - 35lbs


• Carrying Occasionally (3-33%) 20lbs - 35lbs


• Pushing Rarely (Less than 2%)


• Pulling Rarely (Less than 2%)


• Climbing Rarely (Less than 2%)


• Balancing Occasionally (3-33%)


• Stooping Occasionally (3-33%)


• Kneeling Rarely (Less than 2%)


• Crouching Rarely (Less than 2%)


• Crawling Rarely (Less than 2%)


• Reaching Occasionally (3-33%)


• Gross Manipulation (Handling) Constantly (67-100%)


• Fine Manipulation (Fingering) Frequently (34-66%)


• Feeling Constantly (67-100%)


• Foot Use Rarely (Less than 2%)


• Vision - Far Constantly (67-100%)


• Vision - Near Constantly (67-100%)


• Talking Constantly (67-100%)


• Hearing Constantly (67-100%)

Remote Type


Onsite



Work Location


81 Highland Avenue



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.




Mass General Brigham Competency Framework



At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now