Desktop Support Admin I

Oklahoma City, OK

Onsite Position

BancFirst Tower, Downtown Oklahoma City

100 N. Broadway Avenue, Oklahoma City, OK 73102

Full Time

POSITION OBJECTIVE

This position provides first-level technical support and diagnostics for BancFirst users’ software and hardware needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Receive incoming calls for technical support and diagnostics

Configure, install, and maintain all desktop hardware, software, and peripherals

Respond to users for resolving hardware and software related issues

Troubleshoot desktop and network issues via phone and on-site support

Assist with equipment repair

Assist with rollouts of software and/or hardware

Assist with the development, implementation, and maintenance of technical documentation for the department

Assist other IS staff members, when necessary, in order to resolve issues

Responsible for On-call duties on a regular rotation

Communications with end users and other IS Department Staff

Occasional contact with vendors for troubleshooting purposes

Perform other job related duties and special projects as assigned

Regular and consistent attendance is an essential function of this position

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

Displays A+ knowledge

Demonstrates basic knowledge of network infrastructure and support

Demonstrates basic knowledge of Active Directory

Displays good written and verbal communication

Demonstrates strong Customer Service skills

Must be able to work in a fast paced environment

Must work well in a team environment

Occasionally travels statewide

Occasionally works evenings and weekends

Able to lift and move up to 40 lbs

Works well in a complex, multi-platform, multi-vendor, multi-protocol and LAN/WAN environment

1+ years of experience providing technical support on a Helpdesk

1+ years of experience Troubleshooting Windows workstations

Experience with Windows server 2016/2019 and Active Directory environment (preferred)

Experience with MS Office and Outlook (preferred)

PHYSICAL REQUIREMENTS

Constant use of computer screens

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching

Ability to sit and/or stand for long periods of time during the workday

Long periods of typing and repetitive motion

Ability to lift and/or move and carry up to 40 pounds

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE/AA - BancFirst is an Equal Opportunity and Affirmative Action employer.

Diversity…Our differences enhance business performance.

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