Site: The Brigham and Women's Hospital, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
General Summary / Overview Statement Reporting directly to the Director of Procedural Services (Infusion and Dialysis), t his position will serve as the lead pharmacy tech, in partnership with the senior pharmacist, for Neurology department and therefore will develop expertise in those specific treatment areas. Former expertise in specific treatment area not required upon hire. This role will work closely with the ordering providers and Infusion Team at Brigham and Women's Hospital (BWH) and Brigham and Women's Faulkner Hospital (BWFH) for patients receiving infusion at both locations, in addition to patients utilizing home infusions. This role will be a combination of direct patient care and education in addition to administrative responsibilities regarding infusion starts, renewals, co-pay assistance and home infusion orders. Principal Duties and Responsibilities 1. Review infusion orders and therapy plans to ensure all drugs are appropriately indicated, effective, safe, and convenient for the patient. o Ensure appropriate infusion referrals have been placed. o Ensure co-pay assistance programs have been applied for, as needed. 2. Works closely with MD's and APP's regarding appropriateness of home infusion versus facility infusions. o Helps facilitate home infusion order sets. 3. Works with the senior pharmacist and scheduling staff to ensure timely scheduling of infusion appointments. 4. Begin white bag process for patient medications when applicable. 5. Receives, reviews, and facilitates requests for medication renewal. Reviews the requests according to guidelines. Pends the requests in the electronic medical record (Epic) and routes to prescriber for review and signature. 6. When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper. 7. Prior Authorizations will be obtained by the Prior Authorization team, the pharmacy tech will coordinate with the senior pharmacist and PA team regarding denials as needed. 8. Appropriate tracking of patients requiring infusion therapy to ensure timely PA renewals and any change to therapy. 9. Support the infusion service to educate patients and ensure that the patient understands the specific goals of therapy and that the patient and providers are working to achieve these goals. 10. Support the infusion service to educate ordering providers on how to submit infusion orders and/or therapy plans appropriately. 11. Perform electronic medical record review to ensure appropriate histories are obtained along with other patient data in the pharmaceutical care evaluation to minimize denials. 12. Provide counseling and answer questions from patients, family, and health care professionals concerning drug therapy. 13. Participate with physician, nursing, and administrative leadership to evaluate and analyze patient outcomes from a pharmacy perspective. 14. Maintain proficiency by reviewing literature, attending in-services, seminars, and conferences. 15. Actively participate in departmental and infusion based clinical meetings as requested. 16. Provide cross-coverage for other departmental Infusion pharmacy techs as needed. 17. Other duties as assigned.



Qualifications


Qualifications 1. High School Diploma or equivalent. 2. Must be at least 18 years of age. 3. Successful completion of an accredited or Board-certified Pharmacy Technician training program, or equivalent institutional/retail pharmacy or medical office experience is highly desirable. 4. One-year experience in a medical setting is required. Prior pharmacy experience desirable. 5. Knowledge of payer policies preferred. 6. Excellent verbal and written skills. 7. Proficiency with Microsoft Office. 8. Epic experience preferred. 9. Minimum Experience: One-year experience in a medical office or pharmaceutical industry is required. Prior pharmacy experience is desirable. 10. Additional Requirements: Excellent customer service and communication skills, proficient in the English language, ability to manage time and people effectively, good attention to detail, ability to follow policies and procedures. Commitment to applying individual clinical skills in collaborative team environment to achieve patient-specific and program-specific goals. Skills and Abilities Required 1. Must have exceptional oral and interpersonal communication skills and prompt follow up. 2. Ability to prioritize and organize work duties within work hours, meeting deadlines as needed. 3. Ability to retrieve biomedical literature as appropriate for letters of medical necessity. 4. Must be able to train new employees and cross-cover. 5. Ability to work collaboratively as a member of the patient care team.



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Hybrid



Work Location


15 Francis Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.