Site: The Brigham and Women's Hospital, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
GENERAL SUMMARY/OVERVIEW STATEMENT: Under the direction of members of the International team, the student will perform comprehensive duties in the International Patient Center that support the needs of the International patient. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Triages incoming inquiries in various mediums, while providing assistance to walk-ins and telephone inquiries. 0. Meets and greets patients and their families, providing individualized attention to patients' needs. 3. Performs patient registration, ensuring accuracy of international demographics and financial data elements in the Hospital registration systems 4. Assist with special projects, including research and collecting data and interviews regarding national and international health providers. 5. Assists with data analysis for metrics. 6. Sends out routine communication emails in regards to visitors 7. All other duties as assigned



Qualifications


• High School graduate • Currently enrolled in undergraduate program and have completed at least one year of the program. SKILLS/ABILITIES/COMPETENCIES REQUIRED: • Possesses excellent interpersonal skills in order to assist both internal and external partners and potential partners. • Demonstrated ability to work independently and the ability to sustain ongoing relationships with colleagues and to work collaboratively as a member of a team. • Ability to multi-task with strong attention to detail and adhering to deadlines. • Strong verbal and written communication skills. • Must be able to protect the privacy of individuals and the confidentiality of employee and applicant information. • Must be proficient in Microsoft applications including Word, Excel Outlook, and PowerPoint. • Ability to work well independently or with others. • Requires the ability to remain flexible in order to handle and prioritize work from various department staff. . WORKING CONDITIONS: Works in busy office environment



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Hybrid



Work Location


75 Francis Street



Scheduled Weekly Hours


0



Employee Type


Per Diem



Work Shift


Day (United States of America)



EEO Statement:


The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.