Site: Newton-Wellesley Hospital


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Receiving general direction from the Security Director, Operations Manager, Supervisor, or Charge Officer, incumbent shall provide a safe and secure environment for Hospital patients, visitors, and employees by enforcing Hospital security regulations and by continuously watching for and the timely reporting of all hazards or unusual occurrences through patrol of assigned areas. Furthermore, the incumbent shall provide protective service and response for protection of the people and property of the Hospital and is responsible for assisting with the day-to-day operation of Department.


• Provides protection to people and property through patrol, investigation, monitoring alarms and surveillance cameras.
• Provides escorts for staff, visitors and patients as requested.
• Apprehends criminal violators when necessary and appropriate.
• Provides emergency response to a variety of situations.
• Applies patient restraints as needed.
• Patrols assigned areas, both buildings and grounds, giving attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentiality at all times.
• Conducts preliminary investigations into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents. Keeps supervisor informed at all times.
• Prepares and submits written reports and daily events in a complete, timely and accurate manner. Logs all responses and incidents.
• Maintains accountability for valuables/property and other forms of evidence, ensures safekeeping and maintains documentation.
• Performs fire drills as required.
• Participates in assistance with workplace violence victims; responds to medical emergencies; controls pedestrian and vehicular traffic.
• Act as a first responder to HazMat incidents.
• Assist motorists with jump starts and lockouts.
• Create safety awareness among patients, visitors and staff.
• Actively takes part in any Safety and Security quality improvement initiatives.
• Troubleshoots parking gates and ticket/pay machines when necessary to ensure proper operation of all parking equipment.
• Maintains all hospital issued uniforms and equipment.
• Conducts a wide range of customer services.
• To assist in conducting Threat Assessments, he/she must be able to review and analyze CJIS documentation (MA Vehicle Registration, BOPs, etc.). This requires valid completion of the CJIS NEXTest exam to review compliance and confidentiality requirements.
• May have to work other shifts as necessary.
• Performs other duties as necessary or assigned.



Qualifications


Education
• Minimum of a high school diploma required
• A strong educational background (Associate's or Bachelor's degree) in Criminal Justice or related field is preferred
Experience
• No experience required, but 1-3 years of security or related experience preferred


License/Certifications
• Must possess and maintain a valid Massachusetts Driver's license or valid license form the state in which the employee resides
• Must submit to and pass an annual criminal background check.
• Must obtain prior to the end of training period and maintain throughout employment:
AVADE Workplace Violence Prevention & De-Escalation Training
• Must obtain within the first 90 days of employment and maintain throughout employment:
International Association of Healthcare Safety and Security (IAHSS) Basic Officer Certification
First Aid/CPR/AED
FEMA IC-100, ICS-200, and ICS-700
• Must obtain within one year of employment and maintain throughout employment:
Handcuffing Training
Pepper Spray Defense Training
• Preferred Qualifications:
Massachusetts License to Carry Class A Licensure


Knowledge/Skills
• Possesses and exhibits strong customer service and communication skills
• Exhibits him/herself as a consistent performer in all areas of job responsibilities
• Consistently adheres to, meets and at times exceeds, the standards of performance
• Demonstrates sound judgement and is an effective member of the team
• Seeks to improve knowledge, skill, and proficiency in areas needing development
• Works effectively both independently and in teams with the ability to multitask
• Accessible, energetic, concerned, empathetic, positive attitude, collaborative, reliable, and flexible.
• Displays positive image, demonstrates tact and diplomacy, actively listens and able to articulate well
• Recognize, acknowledge, respect, and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others.
• Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression - effectively managing a high volume of activity.
• Must be able to handle diverse, complex, and stressful interpersonal situations and crisis management scenarios
• Strong risk analysis, organizational, and problem solving skills
• Ability to use critical and analytical thinking, good judgment, prioritization, industriousness, and creative resolutions to produce positive outcomes.
• Must be able to gather, assemble, analyze, evaluate, and use facts and evidence when interviewing victims, complainants, witnesses, and suspects.
• Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices
• Must be able to prepare clear and concise reports and routine correspondence
• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications
• Strong writing skills to provide and maintain documentation to support data
• Intermediate computer skills; typing and use of database software.
• Technology: use of access control and database software, communications equipment, and first aid equipment with ability to assist in trouble shooting systems as necessary


Physical Environment:
• Work is fast paced and physically demanding.
• Walks within hospital and around hospital campus; to and from parking areas and buildings on premises in all weather conditions.
• Runs short distances when responding to stat calls and emergencies; interacting with patients as needed.
• Stands for long periods of time both indoors and outdoors in all weather conditions.
• Lifts, pulls, and pushes when transporting and interacting with patients.
• Potential hazards exist in encounters with physically aggressive patients, visitors, and others.



Additional Job Details (if applicable)


Additional_Job_Description



Remote Type


Onsite



Work Location


2014 Washington Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.




Mass General Brigham Competency Framework



At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.