At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.
Job Summary The Senior Administrative Assistant will play a critical role in supporting the administrative needs of the department, ensuring efficient and effective operations. This position requires excellent organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.
Qualifications
Administrative Support:
Provide comprehensive administrative support to department leadership, including managing calendars, scheduling meetings, and organizing appointments.
Prepare and edit correspondence, reports, and presentations.
Handle confidential and sensitive information with discretion.
Coordinate travel arrangements and prepare expense reports.
Operations:
Lead targeted projects to support ED operations, patient flow, and quality of care. Projects may vary, including:
Reviewing EPIC data to track characteristics of patients who leave without being seen (LWBS) and identifying high-risk LWBS patients.
Conducting data analysis to assess the impact of Emergency Medical Services (EMS) and transfer arrivals on LWBS rates.
Maintain accurate records of provider hours worked and moonlighting pay.
Generate quarterly reports on provider hours and progress towards annual commitments, aiding decision-making on carrying over hours vs. payout.
Ensure reconciliation of annual commitment hours and provider hours worked between Knack and MetricAid.
Office Management:
Maintain office supplies and equipment; manage inventory and place orders as needed.
Ensure smooth day-to-day operations of the office, including managing incoming and outgoing mail, and overseeing office cleanliness and maintenance.
Act as the point of contact for office-related inquiries and issues.
Communication:
Facilitate effective communication within the team and with external stakeholders.
Coordinate and organize departmental meetings, including preparing agendas, taking minutes, and following up on action items.
Draft and distribute internal communications, memos, and announcements.
Project Coordination:
Assist in planning and coordinating departmental projects and initiatives.
Track project timelines and deliverables, ensuring deadlines are met.
Compile and analyze data for reports and presentations.
Additional Job Details (if applicable)
Remote Type
Hybrid
Work Location
75 Francis Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
