Site: The General Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Under general supervision of the Scheduling Service Center Manager. The Scheduling Specialist I function as a primary interface between MGH Imaging, patients and referring practices. The Scheduling Specialist I perform all tasks related to scheduling imaging tests - primary in the Epic system and has direct accountability for successful scheduling outcomes and participates in performance tracking and service improvement initiatives. Work Schedule will be Monday through Friday 8:30am - 5pm. In office training for 90 days or until Manager and leads feel individual is ready to be remote. Principle Duties and Responsibilities: Orders 1. Verifies accuracy or order and proactively intervenes when updated information as required to improve accuracy. 2. Confirms accuracy of patient demographics, insurance information and ordering provider details. 3. Ensures all other elements of order are appropriate by using various internal and external verification systems and department resources. Scheduling 0. Performs patient scheduling activities and /or fully supports ordering practice in doing so when intervention is required. 1. Ensures accuracy and thoroughness in all scheduling events and addresses errors in a timely fashion. 2. Gains expertise in order information, imaging protocols and scheduling options within the broad network of imaging resources. 3. Develops information networks and personal relationships to maximize effectiveness. 4. Manages numerous scheduling events concurrently without impacting quality. 5. Meets management targets for scheduling volume and accuracy rates. Result Monitoring & Tracking 0. Employs validation techniques to maximize scheduling effectiveness. 1. Supports process improvement initiatives, proactively engages manager. 2. Actively addresses service enhancement opportunities. 3. Ensures all "hand offs" among colleagues are clearly communicated and mutually agreed upon. Other 0. Provides cross coverage as required. 1. Performs all other related duties appropriate to this level of position and/or as directed by the Scheduling Center Manager. 2. Always observes hospital and department policies and procedures. Maintains the confidentiality and privacy of protected health information consistent with HIPAA requirements.



Qualifications


Minimum Requirements: High School Diploma, GED or Equivalent Preferred: 1 year of administrative experience, preferably in a clinical setting. Prior work experience utilizing computers and pertinent office equipment.



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Remote



Work Location


75 Blossom Court



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.