At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.
Job Summary M/T/W/Th 12:30-4:30 Friday 8-4:30 In a clinical setting, performs a variety of patient service and administrative duties and office work. Typically requires experience. May coordinate tests, referrals and appointments. May assist with training and guidance of staff.
Qualifications
Required: - Word Processing Skills. Knowledge of Spreadsheets and database systems. Accurate typing. Understands HMO, managed Care and various coverage options. Strong Communication Skills, both oral and written. Ability to Prioritize work. - Minimum of 3 years related experience, preferably in a clinical setting or Patient Services Coordinator I could move into this level within 1-3 years based on demonstrated proficiency - HS Diploma required Preferred: - Completion of a certificate and Associate degree preferred in Business related or Medical assisting program or Equivalent.
Additional Job Details (if applicable)
Job Specific Responsibilities:
Performs patient service and administrative duties and office work.
Coordinates diagnostic tests referrals and tracks appointments visits and authorization
Verifies Insurance
Prepares Billing
Collects data and generates quality assurance reports
May provides cross coverage to other practices and/or positions, as appropriate
Provides basic information to patients
Triages Phone calls
Orders Medical Records
Registers and re-registers Patients
Schedules Patient appointments using an automated or manual system
May include duties and responsibilities of the Office Assistant and the Patient Services Coordinator I
Performs and participates in special projects as directed
May assist with training and guidance of staff.
Acts as a liaison with other hospital departments and PHS affiliates
Provides functional guidance to Levels I & II EE's
Participates in department or hospital wide committee's.
Qualifications -
Required:
Word Processing Skills. Knowledge of Spreadsheets and database systems. Accurate typing. Understands HMO, managed Care and various coverage options. Strong Communication Skills, both oral and written. Ability to Prioritize work.
Minimum of 3 years related experience, preferably in a clinical setting or Patient Services Coordinator I could move into this level within 1-3 years based on demonstrated proficiency
HS Diploma required
Preferred:
Completion of a certificate and Associate degree preferred in Business related or Medical assisting program or Equivalent.
Remote Type
Onsite
Work Location
57 Highland Avenue
Scheduled Weekly Hours
24
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
