Site: The Spaulding Rehabilitation Hospital Corporation
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.
Job Summary Responsible for overseeing all activities associated with the scheduling of outpatients for the SRH Braintree center. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the individuals' insurance coverage with a customer service oriented approach.
Qualifications
Key Responsibilities
Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.
Support is provided to Medical Service Associate to ensure efficient workflow.
Pre-registration, registration, insurance verification and scheduling are completed per center guidelines.
Customer service and marketing is provided with phone support, center tours for patients and families, interviewing prospective patients, communicating with referral sources and maintaining adequate supply of marketing materials.
Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.
Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.
Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner.
Additional department, organization, or network activities are completed per established objectives.
PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.
Qualifications - External
Qualifications and Experience
Education/Degree
Required
High school graduate required.
Preferred
Associate degree preferred.
Experience Required
Two years experience in a medical office setting is preferred.
Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.) Required
Ability to demonstrate the knowledge and skills necessary to provide care for pediatric to geriatric population.
Computer proficiency required. Microsoft office applications preferred with ability to learn new software.
Preferred
Highly developed communications and interpersonal skills, working with diverse population.
Work independently, be self-directed and contribute as a member of a team.
Anticipates challenges and develops and implements strategies for addressing them.
High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
Attention to detail.
EEO Statement
SRN is committed to diversity in the workplace which begins with respect and opportunity for all. SRN takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law. If you need a reasonable accommodation in coming to or participating in the interview process, please let us know.
Additional Job Details (if applicable)
Additional Job Description
Remote Type
Onsite
Work Location
300 Granite Street
Scheduled Weekly Hours
20
Employee Type
Regular
Work Shift
Rotating (United States of America)
EEO Statement:
The Spaulding Rehabilitation Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
