Site: Massachusetts General Physicians Organization, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.


Seeking experienced administrative support employee for the MGH Cancer Center at Emerson Hospital in Concord, MA. Position reports to Practice Manager. Primary responsibilities include patient appointment scheduling, answering incoming calls, coordination of orders (such as prior authorizations and scheduling) with outside departments, all other duties as assigned.



Job Summary
Summary


Performs both administrative functions to support smooth and efficient clinical service or practice operations, under minimal supervision.


Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).


Perform routine administrative and clerical duties relating to a clinical service or physician practice office.


Make patient appointments and maintain appointment records.


Assist callers with routine inquiries, and schedule appointments.


Process patient billing forms and scan documents to patient medical record/LMR.


Acts as "Super User" for scheduling, registration and billing systems.


Provides assistance and training to others in these areas.


May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.


Provides functional guidance to Office and Practice Assistants.


In conjunction with Supervisor oversees daily activities of practice staff.


May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions.



Qualifications


Education
High School Diploma or Equivalent required


Can this role accept experience in lieu of a degree?
No


Licenses and Credentials


Experience
office experience 3-5 years required


Knowledge, Skills and Abilities
- Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.



Additional Job Details (if applicable)



Remote Type


Onsite



Work Location


133 Old Road to Nine Acre Corner (aka ORNAC)



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Massachusetts General Physicians Organization, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.