At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.
Job Summary The Practice Assistant II utilizes all aspects of the scheduling system including booking appointments with appropriate providers within scheduled timeframe and ensures accurate and complete information is entered. The Practice Assistant II triages phone calls to the appropriate individual/area being courteous and professional and takes messages utilizing appropriate forms in a legible and accurate manner. The Practice Assistant II provides patients with accurate information regarding the preparation for procedures and ensures that the prep instructions are sent to the patient in a timely manner.
Qualifications
Prepares, organizes, and maintains hospital records, paperwork, and/or medical records.
Ensures compliance with all hospital policies including patient confidentiality and attendance/punctuality.
Maintains department service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines.
Identifies and articulates to all leadership, management, and physician teams any potential barriers (both clinical and non-clinical) to safe, efficient, and proper patient care.
Follow up on any missing records, coordinating activities with the medical records department when necessary.
Maintains an accurate filing system to retrieve information when needed. Facilitates paperwork needed for any endoscopy and physician call back for specific information/advice.
If needed, assist the billing coordinator with appropriate and timely authorization for patients' appointments. Facilitates proper disposition of all appointments daily to ensure prompt and accurate charge entry by the billing coordinator.
Maintains a positive and professional working relationship with all ambulatory personnel.
As a team player is cognizant of the fact that dependability and reliability are important components to ensure efficient operations of the practice.
Understand that commendable attendance and punctuality are important aspects in measuring commitment and dedication to teamwork and the practice.
Accepts any assignment in accordance with departmental needs by performing work duties at our main hospital location, our 850 Boylston site, and/or offsite. This may also include varied hours for start/end of workday when advanced notification is provided.
Is willing to assist others when necessary or when assistance is apparent and acknowledges that all duties are shared to promote efficiency in the overall operations of the practice.
Performs other tasks as directed.
Qualifications:
High school diploma or GED required; post-high school education preferred.
A minimum of one year of applicable work experience is required.
Additional training in office systems is preferred.
Knowledge of practice operations and standards.
Understanding of procedures including filing, copying, scanning, printing, and faxing.
Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate professionally, courteously, clearly, and concisely.
Ability to manage work processes neatly and orderly and sort and alphabetize.
Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
Ability to type and enter data at an entry-level. Entry-level understanding of applicable systems.
Understanding of the appropriate use and importance of related forms. • Basic understanding and use of medical terminology.
Basic comprehension of insurance types and referral process. • Basic comprehension of registration and fiscal information.
Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
Must have the ability to function effectively in a fast-paced and challenging environment with a large group of physicians involved in academic work and patient care.
Must have a positive outlook and demonstrate sound judgment.
Must respect strict confidentiality of patients and medical information and records.
Must be able to respond to the needs and provide assistance to others when called upon. Receives and directs all incoming calls politely, identifying the Endoscopy Center and stating name.
Additional Job Details (if applicable)
Remote Type
Hybrid
Work Location
75 Francis Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
