Site: The General Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Greet all patients and visitors to the practice in a professional, timely and respectful manner. Effectively interact with a diverse population.


• Answer all incoming phone calls utilizing courteous customer service skills.


• Schedule patient appointments including imaging services appointments.


• Maintain confidentiality and privacy consistent with HIPAA guidelines.


• Responsible for monitoring and oversight of provider schedules to ensure accurate and timely appointment scheduling.


• Adjust imaging schedules when necessary, in accordance with practice policies. Contact patients to communicate schedule changes as needed and ensure timely rescheduling.


• Troubleshoot workflow and scheduling issues to ensure an efficient daily operation.


• Problem solve emerging patient concerns in a timely and appropriate manner.


• Provide cross-coverage for other administrative staff members during absences, vacations and variations in workflow as needed.


• Work with leadership on ongoing departmental projects.


• Perform all other duties that are unit specific and appropriate to this level of position.


Qualifications - External
High School Diploma or GED required; college education preferred.


• Exceptional customer service skills


• Strong interpersonal, organizational and time management skills.


• Ability to work collaboratively and independently.


• Knowledge of computer skills necessary to use appropriate modules of Epic to include appointment scheduling, referral management and electronic medical record navigation.


• Good command of the English language.


• Demonstrates initiative and continually strives to enhance the credibility of the department. Takes ownership and responsibility for work and behavior.


• Ability to problem solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and patients. Seeks guidance and direction appropriately.


• Ability to multi-task, prioritize effectively and exhibit composure in a fast-paced environment.


• Knowledgeable and compliant in all hospital, state, and federal regulatory requirements, including hospital policies and procedures (where applicable to the job), Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and Health Insurance Portability and Accountability Act of 1996 (HIPAA).



Qualifications


Associate's Degree preferred.


High School Diploma or equivalent is required.



Additional Job Details (if applicable)


Additional_Job_Description



Remote Type


Onsite



Work Location


55 Fruit Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.