Job Description:

Site: Mass General Brigham Incorporated


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
General Overview


The Software Product Owner has responsibility for developing and executing a comprehensive and overarching product strategy for the enterprise research applications at MGB. This role will work closely with potential clients, vendors and Research Applications' product owners and technical teams to define and implement high-impact solutions to commercialize and sell Insight. Target markets include research enterprises, higher education institutions, hospitals, and academic medical research entities.


Principal Duties and Responsibilities


• Assess the current landscape and competitors and identify opportunities to license Insight within the target market
• Meet with potential clients to understand their needs and current challenges, the size and depth/breadth of their research programs and propose new programs and solutions.
• Identify opportunities for product experimentation and the development of new features and product capabilities
• Maintain an overall product backlog based on internal and external discussion on future direction of product
• Define and track success metrics for marketing outreach. Ensure that product solutions optimize success metrics.
• Hold regular cadences with potential clients, business areas and vendors to stay up to date on business strategies, new developments and other changes which may impact priorities
• Coordinate with Sales team and others to support sales and implementations
• Coordinate with product owners and technical teams to develop technology roadmap and oversee through system implementations, testing, training & documentation, system support, and process improvement initiatives to deliver results
• Calculate and track return on investments made for the product • Identify conferences, annual meetings and other venues where product visibility can be maximized
• Organize and conduct governance meetings to align with key stakeholders and end users
• Work with developers and technical resources to provide input to technical design, data architecture and delivery of solutions
• Work with technical leads in designing technical solution options with documented pros and cons, and related level of effort estimates.
• Facilitate sessions to engineer business processes and drive process improvements for product enhancements
• Oversee client product implementations; track and solve issues in a timely manner
• Collaborate with engineers to deploy Insight solutions and advance client goals
• Collaborate with the product owners to ensure product growth is aligned with identified business needs



Qualifications

• At least 3-5 years of experience working in product strategy and product management


• At least 3-5 years of experience working in consulting and client service


• At least 3-5 years of experience working with vendors and vendor management, designing and implementing software solutions


• Professional Scrum Product Owner (PSPO) Certification highly desired


• Strong experience supporting and implementing research administration software solutions required


• Strong experience creating new product features and capabilities based on market research and client needs


• Outstanding analytical and problem solving and solution implementation skills • Excellent verbal and written communications skills with internal and external key stakeholders, end-users, and other team members


• Team player with demonstrated ability to excel in a fast-paced team environment


• Master's degree in Product Management or equivalent or Business Administration preferred


• Bachelor's degree in Product Management or equivalent, computer science, software engineering, informatics, or business administration required

Skills, Abilities, Competencies

• Strong background in Product strategy and product management


• Strong background working with vendors and vendor management


• Strong background in management consulting and client service


• Experience with client software implementations


• Ability to calculate and track return on investments made for the Insight platform


• Ability to work independently and self-directed with a strong work ethic- you don't need to be told what to do next


• Strong problem-solving and analytical skills


• Experienced in data driven analysis and interpretation of analysis to develop product strategy


• Ability to build and maintain trusting relationships with clients, vendors, business stakeholders and end users


• Ability to work with senior business leadership teams to define product and technology roadmaps


• Ability to operate in a team environment; respecting, understanding and assisting fellow team members


• Possess excellent communication skills necessary for creating and communicating product roadmaps


• Capable of resolving and reporting on issues, offering possible solutions and deciding on the optimal cost-effective solution with justification


• Ability to independently conduct formal and informal senior level meetings with vendors, key internal and external stakeholders and technology providers


• Adaptive and introspective; willing to learn, teach, lead and follow


• Excellent communicator, both written and verbal, including an ability to translate learnings into content for slide or written presentations


• Travel may be required approximately 20-30% of the time

Additional Job Details (if applicable)


Additional Job Description



Remote Type


Remote



Work Location


399 Revolution Drive



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.




Mass General Brigham Competency Framework



At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now