Job Description:
Zendesk

San Francisco, California, United States
R29800

Job Description

Who we're looking for

Are you excited about revolutionizing how businesses connect with their customers? Zendesk's award-winning Product Marketing team is looking for a driven Product Marketing Manager to focus on our messaging solutions for customer service teams.

In this role, you'll shape how businesses leverage modern messaging channels like WhatsApp and Facebook Messenger to deliver exceptional customer experiences. You'll drive research to understand messaging trends, craft compelling positioning that resonates with customer service leaders, and enable our teams to effectively communicate the value of Zendesk's messaging capabilities. You'll work closely with teams across the organization to bring Zendesk's messaging vision to life, transforming how businesses engage with their customers and paving the way for them to make the most of AI.

Reporting to the Group Product Marketing Manager on our AI Product Marketing team, you will help shape our messaging strategy and offerings.

What you'll be doing

• Develop fundamental insights on our market, customers, key buyers, and competitors for Zendesk messaging capabilities

• Launch and bring to market new messaging capabilities

• Be an evangelist for Zendesk's messaging product strategy and functionality; understand and simplify product functionality into real value-based messaging

• Enable our internal partners with clear and consistent messaging and craft materials to support customer-facing interactions (e.g., sales pitch decks, messaging source documents, use cases, personas)

• Be the connective tissue across teams — collaborate with Product, Marketing, Sales, Success, Operations, and Enablement teams to develop strategic frameworks and assets for use in campaigns, enablement, press releases, and analyst briefings

• Bring an ownership mentality to offer innovative ideas to uplevel deliverables or improve processes

• Help maintain internal alignment across Product, Sales, Customer Success, and Marketing teams
  

What you'll bring to the role

• 4-6+ years of experience in Product Marketing in software and technology; preference given to those with experience in SaaS and/or Customer Experience/Service software

• Articulate and skilled at storytelling in a simple, straightforward way

• Superior analytical and problem-solving skills with a focus on attention to detail and ability to process information quickly to deliver against tight deadlines

• Ability to engage with senior leadership in a constructive and collaborative manner

• Determination to focus on outcomes and be self-motivated and directed

• A customer-first mentality

The US annualized base salary range for this position is $123,000.00-$185,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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