The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Sponsorship not available.


Our client is seeking an IT Lab Computing Support Specialist in Summit West, NJ.


Role Description


Job Summary: We are seeking a dedicated IT Benchtop Support Specialist to join our team. This role is essential in providing comprehensive support for laboratory IT environments, which are integral to our Cell Therapy Operations. The ideal candidates will be responsible for supporting both software and hardware systems connected to laboratory instruments, managing user access, and ensuring the smooth operation of lab computing systems. This position requires flexibility to work nights and weekends.


Key Responsibilities:


Provide technical support for customer laboratory IT environments, including operating systems, desktop hardware, peripherals, and instrument-controlled software.
Manage the on-boarding, retirement, and relocation of lab equipment and computers.
Implement and monitor Windows-based security measures, including user/group permissions, file/folder permissions, group policies, and local security policies.
Act as the primary technical support contact for instrument vendors, facilitating repairs and troubleshooting instrument-related computer issues.
Escalate complex issues to the client infrastructure teams as necessary.
Provide technical support for new system validations and change management efforts.
Create and maintain a physical inventory of lab equipment, PCs, software, and other specified information.
Handle user access management tasks, including adding, modifying user roles, and resetting passwords.
Follow Standard Operating Procedures (SOPs) and work practices meticulously to ensure compliance with GMP Requirements. Provide Audit Trail Reports as needed.


Skills & Requirements


Qualifications: - Experience: Previous experience in IT support, particularly in a laboratory or research environment, is highly desirable. - Technical Skills: Proficiency in managing Windows operating systems and desktop hardware and the ability to solve complex IT related issues. - Security Knowledge: Strong understanding of Windows-based security, including user/group permissions and local security policies. - Communication Skills: Excellent communication skills to effectively liaise with clients, vendors, and internal teams. - Flexibility: Ability to work nights, weekends, and provide 24/7 support as required. - Problem-Solving: Strong troubleshooting skills and the ability to escalate issues appropriately.


Education: Bachelor's degree is preferred. Additional Information: - Onsite requirement: This position is fully on-site, 100%. - Schedule: Flexibility in scheduling is a must to ensure 24/7 support coverage. - Work environment: Mostly in an office environment. Possible exposure to hazardous materials or blood when visiting a lab to maintain hardware.


Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


#LI-DNI
#1168322 - Laurie McComb