Job ID: 2025-4430 Type: Full-Time # of Openings: 1 Category: Speed Queen Laundromat Distribution - South Pasadena/Houston, TX (CLEC)
Overview
The Franchise Training Specialist will provide hands-on training to new franchise owners and their teams. Focal points for the training specialist include customer service, sales, and operational excellence. Build strong relationships with franchisees to influence brand standards and strong brand reputation.
This position is expected to support marketing and community outreach initiatives. The ideal candidate should be enthusiastic about travel and able to maintain a consistent presence across our franchise locations
The Franchise Training Specialist plays a crucial role in the design of content to support the Standards of Excellence required by Alliance in the operation of the franchised business as Speed Queen Laundry, LLC.
Responsibilities
Develop and implement training materials and additional supporting resources and tools. Will lead in-store and remote training to maximize integration and proficiency of all franchisees' stores. Expected to create and adapt different versions of training materials based on the infrastructure and individual needs of each location, meeting multi-state requirements.
Support brand standards of excellence by leading, coaching, and training franchisees on customer service, sales, and store appearance. Conducts in-store visits to train on the appropriate branding required by Alliance in the operation of the franchised business as Speed Queen Laundry.
Develops and maintains relationships with franchisees, acting as a liaison between corporate headquarters and franchise locations. Assist franchisees with soft and grand openings and reinforce training needed before their grand opening.
Consults and establishes operational focus training strategies, including the train-the-trainer program designed to empower a designated member of the franchisee ownership group to serve as the official trainer of the business entity. This appointed trainer is responsible for following and complying with the Speed Queen brand standards, especially during periods of succession and transition.
Collaborates with the Franchisee’s manager to build and establish the community outreach program and creates partnerships within the location's territory. Engaging various groups such as local businesses, nonprofits, schools, and churches, to promote customer acquisition and raise brand awareness.
Partners with the Facilities, Marketing, and Implementation team to work on pending items pertaining to the optimization of the Franchisee, year-round.
Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, making adjustments as necessary to enhance results.
May represent the company at conferences, trade shows, and other events.
Qualifications
Education and Experience:
High School diploma or equivalent required.
Bachelor’s degree in English/Journalism, Communication, Education, or related field, preferred. Equivalent experience will be considered.
2+ years of previous experience in training, education, or organizational development, preferably in a franchise or multi-unit retail environment
Experience in instructional design, developing training materials and methodologies, online education, and/or instructor-led training, preferred.
Merchandising experience preferred.
Skills and Abilities:
Proficient with technology, specifically APPs, using various operating systems.
Systems-proficient; Knowledge and experience with in-person classroom style and digital learning tools.
Confidence in developing accurate, relevant content, including demonstrated facilitation skills. Knowledge of copyright and trademark rules for writing and delivering content and graphics
Ability to select teaching methods appropriate for industry and audience. Ability to translate technical information into engaging, compelling learning material; Present ideas in business and user-friendly language.
Excellent planning and organization skills; Thinks strategically; has the ability to critically assess and problem-solve. Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines.
Excellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally while maintaining a positive and enthusiastic demeanor.
Strong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity. Resilient; Able to confidently navigate ambiguity and change.
Travel:
This position requires extensive travel (approximately 50% of work time) to deliver training and provide in-person support to franchisees.
Overnight stays. Flexible scheduling, including evenings and weekends. Air and road travel
Standard and Physical Requirements:
Position involves sitting long periods, standing, manual dexterity, stooping, bending.
Position requires the ability to lift, carry, push, and pull up to 50 lbs. occasionally. For greater weight items assistive devices will be provided.
Must have a valid driver’s license.
Must have a clean Motor Vehicle Record.
Alliance Team Members Demonstrate DRIVE:
Dedicated: Follows through on commitments. Strong say/do.
Respectful: Acts with integrity and values diverse perspective.
Innovative: Always looking for a better way; leads change.
Versatile: Adapts quickly to changing circumstances. Demonstrates agility.
Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.
