Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. We are currently seeking a Sales Operations Specialist I to be part of our highly productive and energetic team. Our sales Operations team manage the data integrity and territory management functions within the AXIS system while assisting the Sales Operations Specialist in driving development and adoption of the Arthrex Integrated System (AXIS) Salesforce.com platform. The role will heavily liaise with the Sales Organization, Sales Agencies, Regional Managers, Sales Representatives, Legal, Compliance and other cross-functional teams. The ideal candidate will be detail oriented, organized, and able to work on multiple tasks simultaneously in a fast-paced environment. The ability to establish strong relationships with key stakeholders and work collaboratively cross functionally to complete required activities will be essential to the success of this role. The successful candidate will embrace the challenge of solving business problems in a fast-paced environment. Excellent communications and analytical skills, ability to learn and multitask, will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.
If hired for this position, you will be eligible for a $750.00 sign-on bonus (minus appropriate tax withholdings) which will be paid in your first pay period.
Essential Duties and Responsibilities:
AXIS (Salesforce) Data Maintenance
Ensure that contacts in AXIS are free of duplicates, have current and accurate information, and enhance basic contact information related to activities, notes, classifications, and additional key data.
Facilitate territory management changes in the system.
Create new agency contact profiles in AXIS and off-board existing agency personnel as required.
Perform associations of surgeons to respective agencies and sales representative within the AXIS system as changes occur.
Provide support via chatter, email and phone for user related questions and comments.
Summarize and report on reoccurring user challenges to the systems administrator and the Sales Operations leadership team.
Respond to help tickets from users and offer proactive learning for users.
Collect and correlate enhancement requests from users and communicate these to functional stakeholders as well as IT staff.
Data Consolidation and Reporting
In conjunction with the Sales Operations management team, identify customer specific information that is being collected throughout the organization and work with the identified department heads to develop a process to ingest the data into AXIS.
Partner with Commercial Finance and Operations to identify ways in which we can enhance the AXIS reporting functionality and drive the adoption of the required changes.
Identify trends in data, summarize and present to management areas for opportunity in training, system enhancement, or system problems.
Education / Experience:
Bachelors degree in business, computer science, engineering, or related field required
1 year relevant experience preferred
Additional Duties and Responsibilities:
CRM System
Process new Surgeon requests by completing in-depth research to identify all the necessary data points for entry.
Maintain monthly HCP update files obtained thought the CMS National Plan and Provider Enumeration System (NPPES).
Research and process all US and International leads obtained by Arthrex.
Enter all HCP Fellowship data into AXIS and maintain regularly as the Fellowship programs are updated.
Regularly complete data maintenance projects within the AXIS CRM system to ensure data integrity.
Data maintenance for system users including Agency partners, corporate employees and international distributors.
Maintaining the hierarchy structure within AXIS for all US, Vet and international agencies and distributors.
Arthrex sponsored conference and exhibit data maintenance including conference set up in the system, leads app user set up, attendee data cleansing and lead processing.
Monitor health check reports to ensure data quality and identify and correct and data inaccuracies.
Operations
Provide end-user support to our internal and external business partners.
Prepare Standard Operating Procedure (SOP) documentation around new and evolving processes.
Create training materials and communications for end-users on CRM system functionality and new features. Distribute these materials through various communication tools to ensure awareness and adoption.
Component Management
Perform end to end user acceptance testing on system enhancement components as well as new functionality.
Enter in new enhancement components to be reviewed by platform managers and Center of Excellence (COE) team.
End to end component management; including conception, system entry, technical design consideration, development and then complete UAT testing prior to production implementation
Specialized Skills:
Ability to multi-task and work under tight deadlines
Highly organized and prompt follow up skills necessary
Strong Analytical skills
Strong business technical writing skills and excellent communication/people skills
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.
