ARS/Rescue Rooter is part of a national leader providing plumbing, HVAC and electrical products and services to our residential and commercial customers. We currently have an excellent opportunity for a Customer Service Rep/Dispatcher to join our team.
What we offer
$20.00 - 24.00/hr. depending on experience
Comprehensive benefits package including medical, dental, vision & life insurance
$5 a week medical plan option with Health Saving Account and annual company contribution
401(k) plan with company match
13 days paid PTO and 8 holidays
Quality, comprehensive paid training programs
Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
Opportunity to give back to your community through partnership with St. Jude Children's Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
Promotion opportunities! We love to promote existing employees who demonstrate skills and work ethic of success!
Responsibilities
At ARS, the value of your customer service delivery will never go unnoticed, the opportunity for career advancement is abundant. We are seeking an experienced Dispatcher to ensure our technicians are moving in the most efficient manner, and our customers' needs are held to the highest of standards. Take customer information from our customer service system and relay to our employees in the field.
Dispatchers can expect:
Year-round work as we support multiple trades with multiple busy seasons.
Competitive pay options based on your skill and availability.
Paid orientation, paid training, and weekly direct deposit payroll.
Clean office environment with great equipment and a strong team ready to grow along side of you.
Comprehensive Training Opportunities provided by in-house Learning & Development team.
Training including but not limited to technical, sales, safety, leadership, systems training.
National Network to support professional growth & development and provide transfer opportunities.
As the employer of choice, we offer an Industry-Leading Benefit Package:
Choose from one of FOUR health insurance options, starting as low as $5 per week!
HSA (Health Savings Account) and annual company contribution for specific plans.
FSA (Flexible Spending Account) for specific plans.
Dental and Vision Insurance options.
401(k) with weekly match contribution
13 PTO Days + 8 Paid Holidays
Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available)
Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.)
Qualifications
Ability to provide an exceptional customer service delivery with both inbound and outbound customer calls.
Must be able to demonstrate computer proficiency and have experience using Microsoft Products and multi-line phone systems.
Must report daily to our office, this is not a work from home opportunity.
Ability to work assigned shift and weekend rotation if required. (Discuss all schedule requirements at interview)
Required to know the local area to assist technicians with maneuvering traffic and getting to residence in a timely manner.
All candidates are required to undergo pre-employment drug screen and background checks.
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.
