Job Description:

Job Classification:

Technology - Agile, Delivery, & Product

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions! 

You will support the team and CPO by driving the digital product strategy. This is a multi faceted role with responsibility to development the business case, design the customer experience, implement the product and experience roadmap for a digital suite of subscription products & journeys. You will be responsible for the end to end customer experience, CX iteration mapping, and NPS.  

What you can expect: 

As the Director, Digital Products and Experiences you will be responsible for: 

• Driving the digital product vision and strategy. This is a multi-faceted role with responsibility for defining the strategy and roadmap for a digital suite of subscription products & experiences collaborating with business functions, Operations teams, UX and technology teams, to identify business value and define solutions that deliver on the digital strategy. 

• Developing and executing a comprehensive digital end-to-end customer experiences that aligns with our business goals and enhances customer loyalty. You will work closely with cross-functional teams to ensure that every interaction with our customers is positive and consistent. Your role will involve driving the strategy, analyzing business and customer feedback, identifying data driven pain points, innovating - hypothesis & user testing, and implementing changes to enhance the overall partner journey. You will also be responsible for training and mentoring staff to ensure they are equipped to deliver exceptional service. 

• Support the Chief Product Officer, Product Owners and stakeholders by helping prioritize the business backlog, communicating with stakeholders and coordinating work that is spread across multiple teams. 

What you’ll need: 

• Expertise in Digital experiences and Solutions 

• Partner with CPO ad CTO to prioritize initiatives, maintain the business backlog, and communicate Objectives and Key Results (OKRs), NPS, Miro Board, etc. 

• Design and lead the digital experience innovation riff program 

• Lead the research team to build data driven personas, subscription offers, and DIY portals 

• Lead the UXR and in-market testing programs 

• Influence stakeholder buy-in through effective communication and data-driven storytelling  

• Support design-related work including defining personas and empathy mapping  

• Create and maintain an ongoing product roadmap by working with business areas to identify, sequence, and prioritize enhancement requests  
    

Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply. 

 

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $164,700.00 to $222,700.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.  

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. 

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. 

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. 

 

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

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