Publix Super Markets, Inc. is the largest privately-owned food retailer in the nation with more than 1,200 stores and more than 200,000 associates throughout the Southeast. We are associate-owned, proud of our family atmosphere, and consistently named as one of the best companies to work for in America. We are largely debt-free and renowned for our financial performance as well as our premier customer service. Publix’s Information Services (I/S) department is located in Lakeland, Florida and Alpharetta, Georgia and employs over 1000 associates. I/S provides the information technology required for all Publix business units including retail stores and all office and warehouse environments. The Publix I/S mission is to maximize the value of information technology to Publix associates and customers.

Please note this position is hybrid 8 working in our Alpharetta office.

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide innovative, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine’s Best Companies to Work list.

Our ServiceNow Developer will provide operational and end-user support for the Service Catalog of products within the fully integrated ITSM solution. This person is responsible for configuring and developing applications and processes using standard ServiceNow scripts and tools. This position requires strong knowledge and experience with Information Technology Infrastructure Library (ITIL) processes, Configuration Management, and IT Operations Management (ITOM) procedures.

Responsibilities

• Contribute at an advanced level to the enhancements and on-going operation of ServiceNow.


• Provide long-term oversight to ensure continuity and integration for Incident Management, Request Management, Change Management, and CMDB modules as well as provide oversight as I/S integrates additional functions into the platform.


• Contribute to ongoing design and development efforts related to the ServiceNow platform and integrations.


• Automate legacy processes using available ServiceNow workflows and best practices.


• Assist in analyzing and resolving configuration issues promptly including, but not limited to, Service Catalogs, Workflows and Reporting


• Work closely with the business areas and application support teams to improve business processes.


• Maintain a consistently large, and often dynamic workload ensuring adherence to security best practices and standards for various platforms.


• Performing data analysis by creating and executing complex queries, interpreting results, and communicating findings to technical and non-technical audiences

• Bachelor’s degree in computer science or a related analytical field or equivalent experience


• 5 years of software engineering experience


• 5 years of experience analyzing complex business problems and translating business requirements into technology solutions that factor in system performance, usability, quality, cross-system interdependencies, and scalability.


• 5 years of experience developing on the ServiceNow platform


• 2 years of experience working with Software Development Lifecycles (SDLC) and Agile project methodologies


• 2 years of experience supporting relational database systems


• Available to work after hours and weekends.

• 7+ years of software engineering experience


• ServiceNow Certified System Administrator


• ServiceNow Certified Developer


• ITIL certification or general knowledge in v3 or higher


• Experience migrating individual ITSM products (Incident Management, CMDB, Change Management, and Request Management) into ServiceNow

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost


• An opportunity to purchase additional shares of our privately-held stock


• 401(k) retirement savings plan


• Group health, dental and vision plans


• Paid Time Off


• Paid Parental Leave


• Short and long-term disability insurance


• Tuition reimbursement


• Free hot lunches (buffet-style) at facilities with a cafeteria


• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)