Job Description:

Position Summary

Are you passionate about technology, problem-solving, and customer support? Join our team as a Software Analyst I, where you will:

Troubleshoot and resolve technical issues, from hardware to database challenges.

Support customers with product inquiries and collaborate with Sales to showcase our cutting-edge software.  Partner with engineering teams to debug, test, and enhance our software offerings.  Stay ahead of the curve with the latest advancements in programming, networking, and database architecture.  This dynamic role combines technical expertise, customer interaction, and innovative product development. Be part of a team that drives software solutions forward!  Apply now to start making an impact.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

What You'll Do: 

1. Respond to user calls providing technical assistance to resolve moderately complex problems. Troubleshoot hardware, interface and operating systems issues. Software Analyst I will also troubleshoot network and database issues.


2. Respond to customer product inquiries, determine product applicability and refer to Sales for follow-up call.


3. Participate in calls to assist Sales in demonstrating and selling software products.


4. Document user problems for replication in-house. Work with software engineering to debug or resolve problems.


5. Assist in testing new systems and fixes to ensure product specification conformance.


6. Research competitive products and report on findings.


7. Compile software specifications, user documentation and development documentation.


8. Remain current on programming, interfacing, hardware and operating system technology. Software Analyst I will also remain current on statistical process control, networking, and database architecture.


9. Perform other duties as assigned.

Skills You Need: 

1. Communication, Oral and Written


2. Problem Solving


3. Customer Focused/Interpersonal


4. Job Knowledge

Why choose Mitutoyo?

Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:

• Competitive Salary package - $55k - $65K


• Minimum 17 days PTO plus at least 10 paid holidays per year


• Shut down period at the end of the year


• Medical, Dental, Vision & Life Insurance


• STD, LTD, Employee Assistance Program


• 401(k) Plan plus company match


• Tuition Reimbursement


• Service Recognition


• Company Vacation House in Florida

Supervisory Responsibilities: There are no supervisory responsibilities for this position.

 

Work Environment: Office Environment/Hybrid – 2 days office and 3 days remote (optional)

 

Physical Demands: The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

 

Position Type and Expected Hours of Work: This is a full-time position. Monday – Friday 8:30AM-5:00PM

 

Travel: Rarely (less than 5%)

 

Required Education and Experience: Bachelor’s degree, or Associate’s degree and at least two years’ experience in a related field.

 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

Reports to: Software Development Manager – CTLAB America

 

Equal Opportunity Employer

Mitutoyo America Corporation is an Equal Opportunity Employer. It is our policy to judge employees on their individual merits, skills, abilities, performance, etc. The Company offers equal opportunities to all qualified applicants and employees without regard to race, religion, color, age, sex, national origin, veteran status, marital status, sexual orientation, or disability in accordance with applicable federal and state laws. This policy applies to all areas of our employment relationship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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