Specialized Customer Support at Open Systems Technologies Corporation

Posted in Information Technology about 19 hours ago.

Type: Full Time
Location: MC LEAN, Virginia





Job Description:

Open Systems Technologies Corporation is a leader in the government contracting marketplace, providing Enterprise Security and Cloud Computing solutions to support large organizations. Our capabilities include supplying federal government entities and private businesses with software development, scientific and engineering technical assistance, systems integration and enterprise security. Since its founding in 1996, OST has been committed to delivering high-quality, best-in class results that bring added value to our clients, while investing in our employees’ futures by providing exciting projects to work on, and robust benefits to include technical training and certifications, relocation assistance and a 401K match with immediate vesting.

We are looking for Specialized Customer Support to work in support of the Intelligence community.

Responsibilities:



  • The SCS would arrange VTCs and conference rooms, set up interagency meetings, arrange for transportation and passing of clearances for external meetings, and coordinate with special assistants around the Sponsor's Organization, to include the most Senior Level Offices.

  • The SCS would handle calendars for our three principals as well as meetings for the Unit's staff. Each principal has an average of 4 meetings per day ( often all together). The group has 3 staff meetings per week.

  • Back up responsibilities would include support for the Office sharing the vault, and especially the department chief, who has a very dynamic calendar.

  • In addition to helping the Chief of the co-located unit with meeting scheduling, there is, on average, one White House VTC per week that requires finding a conference room and coordinating the connection with the Sponsor's Video Conferencing group.

  • This Office's managers and officers usually have several conference room booking requests per day.

  • Calendar and meeting management would include in-person meetings (and conference room bookings), internal VTCs, external VTCs, and VTCs with policy agencies involving coordination with the Video Conferencing group.

  • The SCS would assist with the office's daily administrative and operational requirements -- ensuring IT equipment is functioning, monitoring office space and assignments, onboarding/offboarding staff and contractors (System Access requests, seating charts, org charts, and vault accesses), and monitoring and ordering supplies.

  • The Office the SCS will be primarily supporting is a fairly small unit but expects to onboard multiple people in the near term and will have some staff and contractor turnover.

  • The selectee would handle vault access, e-mail and shared drive access, org charts, and seating plans and ensure efficient updates for arrivals and departures.

  • She or he would provide backup admin assistance the other Office on these same tasks. The SCS will be asked to arrange travel approximately 4 times per year for the Chiefs and Deputies for both the primary office as well as the one co-located with them. This will include checking schedules, arranging airline flights, filling out and submitting visas, coordinating medical clearance updates, processing travel requirements (to include managing and submitting accountings), and drafting related communications.

  • This position might entail tracking some taskings/actions.

  • There will be opportunities to help organize all-hands meetings, award ceremonies, and networking events with the other unit in the vault. None of these would be large or formal events.

  • The SCS will help manage Office's record keeping system and help track taskings.

  • As this Office shares a vault with a larger unit, the selected SCS would be expected to work closely with the other Office's support officer in coordinating issues such as space and vault maintenance, and serving as a back-up for that officer and for their special assistant cadre (as noted in other sections).

Required Qualifications:


  • Clearance: TS/SCI w FS Poly

  • Solid verbal and written communication skills and the ability to work independently are required.

  • The candidate must have prior travel processing experience.

BENEFITS

OST has been operating since 1996 and has various contracts with Government agencies. We offer a comprehensive benefit package that includes 3 weeks paid time off, 2 weeks Holiday pay, medical/dental coverage, STD, LTD, Life Insurance, AD&D, 401k with up to 4% match, and end of year profit sharing paid out in 401k.

PDN-9dea8397-53a9-4e1e-9144-5bb42f60735f
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