HAP Tech, a subgroup of BRGs Healthcare Analytics practice (HAP), is one of the firms largest and fastest growing teams. This innovative group is currently looking for talented and dynamic professionals to join us as we continue to grow! HAP Tech supports and advises pharmaceutical manufacturers on how to navigate the challenges and complexities of the 340B program as well as other areas of the healthcare ecosystem. Our team is the established market leader in data and technology solutions for 340B-related issues and we support an impressive client base which includes the largest pharmaceutical manufacturers in the US as well as early-stage biotech companies. Beyond our syndicated solutions, we also integrate and synthesize data to deliver unparalleled analytics and insights into various aspects of the 340B program and the pharmaceutical supply chain. TheSupport Operations Associateis a service support role that will provide communication management for users of the 340B ESP platform. In addition to this, theSupport Operations Associatewill have the opportunity to assist with tasks related to practice operations.Job title and compensation to be determined based on qualifications and experience.
Responsibilities:
Manage all communications between 340B covered entities and manufacturers regarding their use of 340B ESP, a proprietary software platform, and compliance with manufacturers policies on contract pharmacy utilization. Communications are via chat, email, and phone
Provide advanced technical assistance and offer educational support to address complex issues for users of the 340B ESP platform
Understand the basics and nuances of pharmaceutical manufacturer policies to ensure the most efficient and effective support and communication management
Coordinate with pharmaceutical manufacturer clients on various policy related questions
Coordinate with other third parties who may be providing operational support to pharmaceutical manufacturers in effectuating their policies
Support improved tracking and management of inbound communications related to the ESP platform, pharmaceutical manufacturers and other third parties
Enhance current support processes and workflows to ensure efficient and effective management of inbound communications and customer interactions across clients
Improve and develop process manuals and materials that can be leveraged in supporting new client launches and onboarding to the platform
Help perform other operational tasks or provide support across the 340B practice as needed
Maintain adherence to quality control and SLA standards
Basic Qualifications:
Minimum two years of work experience in a support or customer facing role in the healthcare industry; A minimum of 5 years of experience is required for the Senior level position. Job title to be determined based on relevant qualifications and experience.
Background related to the 340B Drug Pricing Program highly preferred
Excellent analytical and problem-solving skills
Proficient in Microsoft Office, including PowerPoint, Excel, Word and Outlook
Experience working with clients or helping to support client deliverables
Commitment to producing high quality work product and attention to detail
Eager to learn and research new healthcare content
Strong verbal and written communication skills
Desire to work within a team environment
Candidate must be able to submit verification of his/her legal right to work in the United States, without company sponsorship.Salary Range:$55,000 - $90,000#LI-JQ1 | #LI-Remote BRG is an Equal Employment Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
