Title: Senior Vice President, Head of Insurance Operations, North America
Company: Everest Insurance Company
Job Category: Underwriting
Job Description:
Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Europe, Bermuda, Canada, Singapore, US, Latin America and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people.
Everest Insurance®, the insurance division of Everest Group, Ltd. is seeking a Head of Insurance Operations based in its global headquarters in Warren, NJ. As a key member of the Insurance leadership team reporting to the Global Chief Operations Officer, you will play a vital role in overseeing the development, implementation, and continuous improvement of business processes and be accountable for delivering a market leading customer experience for our distribution partners and insureds.
This position will lead the operations function for Everest Insurance in North America (US, Canada, Bermuda). This includes accountability for the staff and key processes in the following functions:
Underwriting Service Operations
Premium Audit
Field and Client Services
Business Process Optimization
Statistical Reporting, Compliance, and Agency Services
Essential Job Functions
Leadership and management of the above functions along with sponsorship to deliver various initiatives in support of Everest's financial objectives. The fundamental areas of engagement for this position include:
Collaborate cross-functionally across pricing, underwriting, IT, etc. to develop and improve effective processes, policies, and controls to deliver exceptional customer service to internal and external stakeholders.
Create an intuitive support model that ensures underwriters are armed with the tools and information to respond quickly to the market with optimal pricing and risk decisions within authority levels and risk appetite.
Partner with Everest's technology and business architecture teams to execute projects on time and on budget.
Lead overall process improvement and automation efforts for the business to accelerate decision making, achieve efficiencies, and deliver an exceptional customer experience.
Implement process changes to address regulatory change, market reform or adoption of best practices.
Create the vision and purpose for the operations function, maintaining a pragmatic business focused approach which aligns to the broader Everest Group.
Lead, manage, and develop a team of operational professionals aligned with Everest's high performance and collaborative culture.
Develop and maintain strong working relationships with other Everest functional leaders and external stakeholders including distribution partners, insureds, and third-party service providers.
Qualifications
Bachelor's degree
15+ years of experience in P&C Insurance with knowledge of commercial and specialty lines underwriting and policy servicing
Experience in a multinational carrier is preferred
Knowledge, Skills & Competencies:
Specific qualities and attributes needed to perform the job:
Must live and operate in line with the Everest cultural traits: Collaboration; Execution; Leadership; Humility; Thoughtful Assumption of Risk; Diversity, Equity and Inclusion
Ability to operate in a dynamic and high paced environment with a sense of urgency
Adaptable and able to manage competing priorities
Strong analysis and problem-solving skills
Ability to manage multiple projects and timelines across a variety of stakeholders to meet target dates
Proven track record of optimizing business processes to improve customer experience
Strong written and oral communications skills. Ability to concisely provide executive summaries to executive leadership as needed.
Experience in corporate governance and controls management including exposure to a wide variety of systems
Strategic, collaborative, growth-oriented
Well-organized with relentless attention to detail
Self-motivated
Comfortable dealing with, and leading teams in times of, change and ambiguity
Our Culture
At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture.
Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Diversity, Equity and Inclusion.
Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.
All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.
Type: Regular
Time Type: Full time
Primary Location: Warren, NJ
Additional Locations:
Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at everestbenefits@everestglobal.com.
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