Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Sr. Claims Consultant (Property & Casualty) at Marsh McLennan Agency (MMA).
MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
Applicants must be within driving distance to one of the following MMA Southeast office locations and able to commute to the office a minimum of three days per week:
Atlanta Northside (Ironwood)
North Atlanta (Alpharetta)
Birmingham, AL
Chattanooga, TN
Jackson, MS
Lexington, KY
A day in the life.
As a Sr. Claims Consultant (Property & Casualty), you will:
Claims Management:
Ability to proactively advocate P&C claims from initial report of claim through resolution while effectively communicating with client and internal team members on the status of the claim.
Identify emerging risks, assess, register, and escalate to senior management where appropriate.
Ability to negotiate with adjusters on behalf of clients to have positive outcomes related to claims.
Proficiently maintain agency management system data for accuracy.
Perform other specific claims related duties as assigned.
Claims Expertise:
Be a subject matter expert in the P&C marketplace; actively be present in the agency and the community with a focus on sharing claims knowledge and the impact of claims to a risk management program.
Provide coverage and claims strategy advice to clients on claims with highly complex coverage issues that require full range of expertise to solve in order to assist with claims preparation
Lead highly complex claims process for clients, leads detailed client claim review meetings and participates in claims strategy discussions in order to ensure progress from notification through to closure.
Implement continuous improvement strategies / processes / tools / systems to enhance efficiency for colleagues, agents, policyholders, and client.
Assess application of data, such as loss statistics, key trends, cost reduction opportunities and other data in order to support sound and defensible recommendations for action plans to manage client's total cost of risk.
Provide claims expertise/guidance to internal and external stakeholders for all technical and procedural inquiries.
Claims Trending & Analysis:
Monitor trending within claims activity; communicate effectively with agency teams for awareness of any coverage issues or pending carrier issues.
Remit claims related data such as loss statistics, key trends, cost reduction opportunities and other data in order to assist development of action plans to manage client's total cost of risk.
Provide recommendations to the internal marketing, sales and service teams regarding trending coverage issues in a way to mitigate and further engage our clients in understanding the coverage available to enhance their risk management portfolio.
Carrier Relationships:
Build strong carrier relationships with adjusters and other claims team members in an effort to form a partnership that supports both client needs and carrier objectives.
Liaise with insurers and their advisors on highly complex queries and policy coverage discussions in order to support smooth review of claims for clients.
Communicate effectively with carriers as issues arise and work toward resolving issues efficiently.
Leadership
Create an inspiring team environment that fosters growth and development
Identify technical skills and developmental needs and provide training as needed
Monitor team performance and provide coaching as needed
Conduct performance reviews annually
Oversee day-to-day operations for designated direct reports
Our future colleague.
We'd love to meet you if your professional track record includes these skills:
Multi-line carrier or brokerage claims experience required.
Bachelor's degree or equivalent work experience in related field preferred.
Professional designations a plus.
Excellent written, oral and interpersonal communication skills.
Excellent analytical, project management and problem-solving skills.
An ability to influence and negotiate with all stakeholders to achieve desired outcomes.
Maintain a positive work atmosphere by acting and communicating in a manner that instills good working relationships with customers, clients, colleagues and management.
Well organized, self-motivated, willingness to learn, attention to detail.
Computer proficiency with system of records, web-based tools, and Microsoft Office Suite.
Established priorities and organizes time efficiently to ensure meeting or exceeding deadlines.
A shared commitment to company values; Integrity, Collaboration Passion, Innovation, Accountability
We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Medical, dental and vision insurance
401K and company match program
Company-paid life and disability
Generous paid time off programs
Employee assistance program (EAP)
Volunteer paid time off (VTO)
Career mobility
Employee networking groups
Tuition reimbursement and professional development opportunities
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on social media to meet our colleagues and see what makes us tick:
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.
