We're looking for a Manager of Creator Operations, who will be responsible for executing Sam's Club Creator's operations, brand safety and creator care strategy. This role will include leading platform operations, optimizing our brand safety strategy, team management, and more! You'll be driving a Creator-centric culture ensuring the highest level of service and support across all touchpoints.
You'll work closely with our business, product, tech, & design teams to foster and manage our creator relationships and influence the development of multiple platforms. You will work on one of the most entrepreneurial marketing roles at Sam's Club, expanding our creator ecosystem and building our position as a content-to-commerce leader. This role will work out of our home office in Bentonville, AR and will report to the Senior Manager, Marketing Planning and Strategy - Creator Operations.
What you'll do:
Execute daily business operations for creator & influencer channel, inclusive of iterative strategy & framework, creator communications, and activation.
Execute strategy surrounding brand safety, customer care, and marketing operations with the intent of providing end-to-end white glove service for Creators.
Forecast economics of creator efforts, refining roadmaps based on a measurement framework and minimizing risk to the business
Proactively identify potential issues and risks to brand reputation and/or platforms, and develop and implement preventative measures.
Determine Creator care success benchmarks and establish methods of measurement and tracking.
Manage vendor relationships through managing performance, metrics and identify opportunities for collaboration and mutual growth.
Partner closely with cross-functional teams to manage timelines counterparts.
Work closely with product team to understand product roadmap and create comprehensive business plans that align with product launches and updates.
What you'll bring:
A strong track record of driving collaborative success
Minimum 5+ years of work experience in a related area (e.g. Influencer Marketing/Advertising/Digital, Operations, or e-Commerce and retail).
Established industry relationships and experience working with business and marketing leaders within client organizations, particularly across media, retail, and/or e-commerce.
Effective communication skills - you're equally comfortable hopping on the phone with a new potential partner, meeting them in person, or following up (with a "make things happen" attitude).
Highly organized and detail-oriented, with eye towards building new processes and frameworks that enable efficiency and scalability.
Builder mentality - ability to build programs from the ground up and self-start with little direction. Forward-thinking and skilled at building proactive strategic frameworks.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:
Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Who We Are:
Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, operating nearly 600 clubs in the US and more than 200 internationally. By offering affordable, wholesale merchandise to members, you'll help make saving simple for families and small business owners. Yes, we are a division of the Fortune #1 company, Walmart, Inc. and you'll quickly find that we're a company that wants you to feel comfortable bringing your whole self to work. A career at Sam's Club is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our clubs. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. careers.walmart.com
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! - Health benefits include medical, vision and dental coverage - Financial benefits include 401(k), stock purchase and company-paid life insurance - Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00-$155,000.00 Additional compensation includes annual or quarterly performance bonuses.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business, Marketing, Communications, or related field and 1 year's experience in marketing or related field OR 5 years' experience in marketing or related field.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Marketing or related field
Masters: Business Administration
Primary Location...
2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America
About Sam's Club
Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.
Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.
Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.
